Customs Clearance Coordinator

AWR; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

AW Rostamani Group in Dubai seeks a Freight Documentation Coordinator to manage end-to-end customs clearance and related documentation for imports and exports.

You will liaise with customs, ports, chambers, consulates, and customers, ensuring timely delivery orders and regulatory compliance while guiding documentation staff.

Bachelor degree and at least 3 years in freight forwarding and docs, ability to handle pressure and adapt to change; English reading required.

Qualifications

• Bachelor degree in a relevant field.
• Minimum 3 years experience in freight forwarding and documentation.
• Ability to work under stress and adapt to change.
• Self-starter and able to manage pressures and quick decisions.

Responsibilities

• Arrange collection of delivery orders by preparing cheque requests and all required documentation for assigned clients.
• Manage communications and documentation for non-resident clients.
• Handle NVOCC, global import, and personal effects shipments in accordance with applicable procedures.
• Liaise with Customs, Chambers of Commerce, freight forwarders, consulates, and other relevant authorities to ensure smooth processing.
• Coordinate air and sea export shipments as per customer requirements and provide regular shipment status updates.
• Ensure timely submission and follow-up of all customs documentation to meet regulatory deadlines.
• Oversee documentation activities in the absence of the Supervisor or Manager, ensuring continuity of operations.
• Coordinate with customers to ensure smooth and efficient execution of clearance and documentation processes.
• Supervise and support documentation assistants and clerks, providing guidance as required.
• Provide accurate and timely documentation, customs, port, and rate-related information to the Operations Manager upon request.
• Stay updated on changes in customs, shipping, port, chamber, and consulate regulations, tariffs, and procedures.
• Provide complete and accurate documentation to customers in line with their requirements.

Skills

Freight forwarding

Documentation

Customer communication

Education

Bachelor’s degree

Job description

To manage and coordinate end-to-end customs clearance and documentation activities for import and export shipments, ensuring timely collection of delivery orders, accurate document preparation and submission, effective communication with customs, ports, chambers, consulates, and customers, compliance with applicable regulations, and smooth execution of operations while supporting and overseeing documentation staff as required.

Job responsibilities:

• Arrange the collection of delivery orders by preparing cheque requests and all required documentation for assigned clients.
• Manage communications and documentation for non-resident clients.
• Handle NVOCC, global import, and personal effects shipments in accordance with applicable procedures.
• Liaise with Customs, Chambers of Commerce, freight forwarders, consulates, and other relevant authorities to ensure smooth processing.
• Coordinate air and sea export shipments as per customer requirements and provide regular shipment status updates.
• Ensure timely submission and follow-up of all customs documentation to meet regulatory deadlines.
• Oversee documentation activities in the absence of the Supervisor or Manager, ensuring continuity of operations.
• Coordinate with customers to ensure smooth and efficient execution of clearance and documentation processes.
• Supervise and support documentation assistants and clerks, providing guidance as required.
• Provide accurate and timely documentation, customs, port, and rate-related information to the Operations Manager upon request.
• Stay updated on changes in customs, shipping, port, chamber, and consulate regulations, tariffs, and procedures.
• Provide complete and accurate documentation to customers in line with their requirements.

Educational Qualification

• Bachelor Degree holder

Work Experience

• A minimum of 3 Years Experience in the field of freight forwarding and documentation.
• Able to work under stress & adaptation to change.
• Should be self-starter & able to manage the pressures & quick decision maker

Languages

• Able to read English

About Us

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.