Documentation Clerks

Iron Mountain; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global records management firm is seeking a detail-oriented and customer-focused Documentation Clerk for their Dubai office. In this full-time role, you will manage the submission of trade documents, ensuring they are accurate and compliant. Ideal candidates have experience in administrative support or operations in financial services. Responsibilities include verifying documents, guiding customers on corrections, and supporting a smooth workflow within the back office. Competitive opportunities for growth are offered in a dynamic work environment.

Qualifications

• Ability to multitask in a banking back office document clerk role.
• Strong attention to detail with excellent organizational skills.
• Good communication and customer service abilities.

Responsibilities

• Receive trade documents from customers at the front desk.
• Verify submitted documents for completeness and compliance.
• Inform customers of any missing or incorrect documentation.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service abilities

Computer operating knowledge

Job description

At Iron Mountain we know that work when done well makes a positive impact for our customers, our employees and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management and fine art storage, handling and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

We are seeking detail-oriented and customer-focused Documentation Clerks to support our banking back office operations. In this full-time role you will be the first point of contact for customers submitting trade documents, ensuring all paperwork is accurate, complete and compliant before it is forwarded to internal teams for further processing. This role is ideal for individuals with a background in administrative support or operations, especially within financial services.

Key Responsibilities

• Receive trade documents from customers at the front desk (both physical and digital).
• Work on both physical (document management) and digital (scanning and indexing workflows) tasks depending upon the workload.
• Review and verify submitted documents for completeness and compliance with internal processes.
• Inform customers of any missing or incorrect documentation and guide them on required corrections.
• Route complete and verified documentation to appropriate backoffice departments for scanning or processing.
• Perform document scanning and uploading to the bank's document management workflow system.
• Perform QA process on the digital documents before passing the workflow.
• Be a team player by toggling between work processes as instructed by the project supervisor to balance workload; members are expected to lean/adapt to all backoffice processes as the team will need to work as a unit to deliver the documents within the bank's SLA.

Requirements

• Adapt to multitasking and toggling between system and manual processes in a bank's back office document clerk role. Manual processes involve document handling tasks ensuring that documents move through the bank's backoffice operation stages smoothly. System-based processes are software and workflow driven and must be completed timely due to SLA requirements.
• Strong attention to detail with excellent organizational skills.
• Good communication and customer service abilities.
• Familiarity with documentation handling in an operational or clerical setting.
• Good computer operating knowledge.

Nice to Have

• Experience in banking back office operations.
• Exposure to core banking systems or trade documentation processes.
• Previous experience in a document control, administrative or operational support role within a financial institution.

Location

UAE JAFZA South Zone (Opposite NAFFCO)

Employment Type

FullTime