Director of Luxury Membership & Private Experiences

Jumeirah; Dubai; On-site; AED 600,000 - 1,000,000; Full time

Benefits offered by this job

Supportive environment

Learning & Development programmes

Internal mobility within global сеть

Colleague discounts on food, beverage,

Job summary

Jumeirah Burj Al Arab seeks a Director – Membership to shape a bold club proposition and drive the membership strategy from the iconic property. You will lead acquisition, cultivate a discerning member community and oversee CRM, events and partnerships to deliver exceptional guest experiences.

The role requires a track record in luxury hospitality, international leadership, and ability to translate vision into sustainable growth, with discretion and strong financial oversight.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing or related; fluent English; additional languages advantageous.
• 10+ years leadership in luxury hospitality or private members’ clubs; international setting.
• Proven ability to translate membership vision into strategy, acquisition, engagement and revenue growth.
• Experience managing relationships with high-net-worth members and prospects with discretion.
• Strong track record in membership operations, CRM, bespoke experiences and partnerships.

Responsibilities

• Define bold membership vision for Jumeirah Burj Al Arab and translate it into a compelling club proposition and annual plan.
• Lead an invitation-led acquisition strategy, cultivating prospects and referrals with refined introductions and welcome.
• Open doors across global high-net-worth networks and international markets, building lasting relationships with members and partners.
• Implement operating model, membership structures, policies, CRM processes and service protocols for seamless journeys.
• Develop luxury private events, bespoke experiences and collaborations to enhance member engagement.
• Inspire the team to own pricing, budgets and revenue forecasts to drive retention and commercial success.

Skills

Leadership

High-net-worth networking

CRM systems

Strategic planning

Customer relationship

English fluency

Education

Bachelor’s degree in Hospitality Management or related

Tools

Microsoft Office

CRM software

Hospitality systems

Job description

Jumeirah Burj Al Arab seeks a Director – Membership to shape a bold club proposition and drive the membership strategy from the iconic property. You will lead acquisition, cultivate a discerning member community and oversee CRM, events and partnerships to deliver exceptional guest experiences.

The role requires a track record in luxury hospitality, international leadership, and ability to translate vision into sustainable growth, with discretion and strong financial oversight.