Director of Guest Experience & Personalization

Jumeirah; Dubai; On-site; AED 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare

Learning & Development

Internal mobility

Colleague discounts

Paid annual leave

Incentive programmes

Job summary

Jumeirah Burj Al Arab is seeking a Director – Guest Experience Curator to lead the Butler and Guest Relations teams, shaping the VIP guest journey with thoughtful, discreet service across pre-arrival, arrivals, and ongoing stays.

The ideal candidate will hold a hospitality degree, bring 10+ years in ultra-luxury leadership, oversee a 24-hour operation with 150+ colleagues, and drive personalisation, budgeting, payroll and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Hospitality Management or related discipline.
• Fluent written and spoken English; second language is strongly preferred.
• 10+ years in ultra-luxury hospitality leadership, with Butler experience.

Responsibilities

• Define and deliver Butler and Guest Relations strategy and plan.
• Oversee pre-arrival planning and VIP experiences, ensuring personalized service.
• Record guest preferences and share profiles across teams to drive personalization.
• Maintain visibility during peak times and manage escalated service recovery.
• Build a high-performing team, conduct audits, and drive continuous improvement.

Skills

Leadership

Guest experience

VIP service

Budget management

Team development

Education

Bachelor’s degree in Hospitality Management

Job description

Jumeirah Burj Al Arab is seeking a Director – Guest Experience Curator to lead the Butler and Guest Relations teams, shaping the VIP guest journey with thoughtful, discreet service across pre-arrival, arrivals, and ongoing stays.

The ideal candidate will hold a hospitality degree, bring 10+ years in ultra-luxury leadership, oversee a 24-hour operation with 150+ colleagues, and drive personalisation, budgeting, payroll and cross-functional collaboration.