Director - Wellness - Jumeirah Burj Al Arab

Jumeirah; Dubai; On-site; AED 600,000 - 1,000,000; Full time

Benefits offered by this job

Inclusive work environment

Learning & Development programmes

Internal mobility within global شبكة

Colleague discounts on food and hotel,

Healthcare and life insurance

Paid annual leave entitlement

Leadership incentive programmes

Tax-free salary in UAE Dirhams

Job summary

Jumeirah Burj Al Arab seeks a Director of Wellness to lead an all-encompassing six-pillar wellness strategy for the ultra-luxury Talise launch. You will shape holistic pathways, oversee diverse wellness teams, and align hotel departments to deliver personalized guest experiences across pre-, during, and post-stay touchpoints.

The role demands a decade of leadership in luxury wellness, a proven track record in revenue and retail growth, and the ability to build strategic external partnerships

Qualifications

• 10+ years of progressive leadership in luxury hospitality wellness
• Proven ability to design integrated wellness strategies and signature programmes
• Experience leading multicultural teams of therapists, fitness professionals and operational leaders
• Use of guest insight, technology and measurable outcomes to enhance personalization and service quality
• Track record of growing revenue, retail and cross-spend while maintaining high clinical standards
• Experience building external partnerships and innovative wellness propositions is desirable

Responsibilities

• Define and execute a six-pillar wellness strategy (Spa, Gym, Tech, Medicine, Suites, Partnerships) for the Talise launch at Burj Al Arab.
• Design personalized wellness pathways and family/junior wellbeing experiences across stay touchpoints.
• Lead the wellness workforce with accountability and cross-department collaboration.
• Drive business results by meeting KPIs around revenue, profitability, capture rates and guest satisfaction.
• Foster relationships with medical advisers and leverage technology for assessment and recovery tracking.

Skills

Wellness strategy

Leadership

Spa operations

Revenue growth

Cross-functional leadership

Tech-enabled wellness

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Burj Al Arab is more than a hotel, it is a global icon of luxury hospitality. Since opening in 1999, it has defined the pinnacle of the industry, setting new benchmarks in personalised service and creating truly unforgettable guest experiences.

Today, it enters a bold and defining new chapter. After more than 25 years at the forefront of the industry, the property will undergo a carefully considered restoration led by renowned designer Tristan Auer, bringing a refined contemporary vision while preserving the legacy, craftsmanship, and spirit of this extraordinary landmark.

About the Job

An exciting opportunity has arisen for a Director – Wellness role to join Jumeirah Burj Al Arab.

The main duties and responsibilities of this role include:

• Define and execute an integrated, six-pillar wellness strategy (Spa, Gym, Tech, Medicine, Suites, Partnerships) while leading the pre-opening, talent acquisition, and operational readiness for the ultra-luxury Talise launch at Burj Al Arab.
• Design holistic, personalized wellness pathways and family/junior wellbeing experiences that map guest preferences and goals across all stay touchpoints (pre-, during, and post-stay).
• Lead the wellness workforce through structured accountability and capability building while partnering seamlessly across hotel departments (Rooms, F&B, Culinary, Guest Relations, Concierge, Retail, Marketing) to ensure cohesive execution.
• Propel business success by meeting key financial and operational KPIs, including revenue growth, profitability, capture rates, retail performance, guest satisfaction, and overall team productivity.
• Cultivate high-flexibility, clinically credible relationships with medical advisers and specialist practitioners while leveraging technology as a tool for assessment, personalization, and recovery tracking.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 10 years’ progressive leadership experience in luxury hospitality, spa or wellness, including responsibility for a high-end, multi-faceted and commercially accountable wellness operation.
• Proven experience creating integrated wellness strategies, signature programmes and personalised guest pathways across multiple hotel touchpoints.
• Experience leading multicultural teams of therapists, fitness professionals, wellness specialists, reception colleagues and operational leaders.
• Strong track record of using guest insight, technology and measurable outcomes to enhance personalization, engagement and service quality.
• Demonstrated success in growing revenue, retail and cross-spend while maintaining exceptional care, hygiene, safety and clinical governance standards.
• Experience building specialist external partnerships and introducing innovative family, restorative or preventative wellness propositions is desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)