General Manager - Members Club - Jumeirah Burj Al Arab

Jumeirah; Dubai; Sur place; AED 900 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Supportive work environment

Learning & Development programmes

Internal mobility within global сети

Colleague discounts on stays

Healthcare and life insurance

Paid annual leave

Incentive programmes aligned with领导绩效

Tax-free salary in AED

Résumé du poste

Jumeirah Burj Al Arab seeks a General Manager – Members Club to lead the club’s strategy, operating model and member experiences in line with the hotel’s luxury positioning. The role covers the full spectrum of venues, F&B, and premium service, with accountability for budget, revenue and compliance.

The ideal candidate brings 10+ years in luxury hospitality, a track record building relationships with high-net-worth guests, and strong leadership skills.

Qualifications

• Bachelor’s degree in Hospitality Management or Business Administration; English fluency required.
• Minimum 10 years of leadership in luxury hospitality or premium lifestyle businesses.
• Track record in high-touch operations with budget accountability.
• Proven ability to build relationships with high-net-worth clientele.

Responsabilités

• Define and deliver the Members Club strategy, annual business plan and operating model in line with the hotel’s positioning and commercial objectives.
• Lead the day-to-day operation of the club’s strategic vision, F&B outlets, setting and maintaining exceptional service standards, operational procedures and personalised member experiences across touchpoints.
• Oversee end-to-end operation and commercial performance of all dedicated members-only outlets, ensuring premiere experiences.
• Direct the club’s overall business plan, daily operations, food and beverage outlets, financial performance, legal compliance, and team leadership in alignment with the hotel.
• Manage member acquisition, retention, personalised service, exclusive events, and luxury brand partnerships alongside the Membership Director.

Connaissances

Executive leadership

Budget management

Customer relationship management

Team development

Luxury hospitality operations

Formation

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Postgraduate qualifications in Hospitality or related field

Description du poste

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Burj Al Arab is more than a hotel, it is a global icon of luxury hospitality. Since opening in 1999, it has defined the pinnacle of the industry, setting new benchmarks in personalised service and creating truly unforgettable guest experiences.

Today, it enters a bold and defining new chapter. After more than 25 years at the forefront of the industry, the property will undergo a carefully considered restoration led by renowned designer Tristan Auer, bringing a refined contemporary vision while preserving the legacy, craftsmanship, and spirit of this extraordinary landmark.

About the Job

An exciting opportunity has arisen for a General Manager – Members Club role to join Jumeirah Burj Al Arab.

The main duties and responsibilities of this role include:

• Define and deliver the Jumeirah Burj Al Arab Members Club strategy, annual business plan and operating model in line with the hotel’s positioning and commercial objectives.
• Lead the day-to-day operation of the club’s full strategic vision, food and beverage outlets, setting and maintaining consistently exceptional service standards, operational procedures and personalised member experiences across every touchpoint.
• Oversee the end-to-end operation and commercial performance of all dedicated members-only outlets, ensuring each offers an exclusive and differentiated experience while operating as one seamless club proposition.
• Direct the club’s overall business plan, daily operations, food and beverage outlets, financial performance, legal compliance, and team leadership in alignment with the hotel.
• Manage member acquisition, retention, personalized service, exclusive events, and luxury brand partnerships alongside the Membership Director.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration or a related discipline, complemented by fluent written and spoken English; postgraduate qualifications in Hospitality, Business or a related field, relevant professional training and additional languages would be advantageous.
• Minimum 10 years’ progressive leadership experience within luxury hospitality, a private members club or a premium lifestyle business.
• Proven experience leading a complex, high-touch operation with full budget and commercial accountability.
• Demonstrated success in building long-term relationships with high-profile or high-net-worth clientele while maintaining strict confidentiality.
• Track record of developing teams, elevating service standards and delivering sustainable revenue and membership growth.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)