Executive Director - Guest Experience - Jumeirah Group & Corporate

Dubai Holding LLC; Dubai; On-site; AED 400,000 - 700,000; Full time

Benefits offered by this job

Healthcare and life insurance

Annual leave entitlement

Learning & Development programmes

Colleague discounts on stays

Job summary

Jumeirah Group & Corporate seeks an Executive Director of Guest Experience (Programming) to lead global guest journey strategy. The role collaborates with property teams to craft bespoke experiences spanning dining, wellness, recreation, excursions, and exclusive events, ensuring alignment with brand standards and scalable delivery.

The successful candidate will drive cross-property initiatives to elevate service excellence, guest loyalty, and premium experiences for high-value guests within the

Qualifications

• Fifteen+ years of leadership in global luxury hospitality, multi-property experience.
• Experience in concierge services, destination management, or luxury travel is advantageous.
• Proven ability to craft bespoke, emotionally resonant guest journeys for high-value clients.
• Ability to lead complex, cross-functional initiatives that enhance brand and guest satisfaction.
• Strong operational background across front-of-house and experience functions.

Responsibilities

• Partner with each property’s hotel team to curate property-specific guest experiences.
• Ensure experiences align with each property’s business model and can be scaled.
• Lead development of detailed processes, budgets, pricing, and operational logistics.
• Identify and share best-in-class industry practices across the portfolio.
• This is an individual contributor role focused on hands-on execution.

Skills

Leadership experience

Guest experience

Cross-functional leadership

Luxury hospitality

Stakeholder management

Job description

Executive Director - Guest Experience - Jumeirah Group & Corporate

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for an Executive Director of Guest Experience (Programming) to join Jumeirah Group & Corporate.

The main duties and responsibilities of this individual contributor role include:

• Partner with each property’s hotel team to enhance and curate property-specific guest experiences, including both in-house offerings (dining, wellness, recreation) and external experiences (excursions, private events, safaris, cultural, city, or destination-specific activities).
• Ensure all experiences align with each property’s business model (size, scale, and commercial viability) and are operationally feasible to deliver at scale.
• Act as the primary lead in supporting properties to develop detailed, step-by-step processes, including operating budgets, pricing, and operational logistics, to enable consistent execution of experiences.
• Identify, explore, and share best-in-class industry practices for implementation across the portfolio.
• This is an individual contributor role, requiring a highly hands-on and execution-focused approach.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 15+ years of leadership experience in global luxury hospitality, including senior roles shaping guest experience across multi-property or international portfolios, with the maturity and credibility to influence and gain buy-in from hotel property teams.
• Experience within concierge services, destination management companies, high-end DMCs, or luxury travel companies is a strong advantage.
• Demonstrated expertise in crafting bespoke, emotionally resonant guest journeys for high-value clientele, including VIPs, elite loyalty members, and top-tier guests.
• Proven ability to lead complex, cross-functional initiatives that enhance brand positioning, service excellence, and overall guest satisfaction.
• Strong operational background across front-of-house and experience functions, with exposure to suites, villas, private residences, or members-only environments.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)