Director of Loss Prevention - Operations

Marriott Hotels Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Security Manager to oversee security operations and ensure the safety of guests and property assets. This role involves managing daily security tasks, conducting investigations, and developing emergency procedures. The ideal candidate has significant experience in security/loss prevention, along with strong leadership and interpersonal skills. This position offers opportunities for professional growth and development.

Benefits

Career development opportunities

Employee discounts

Health insurance

Qualifications

• 4 years experience in security/loss prevention or related professional area.
• 2 years experience with a 2-year degree in an accredited institution.

Responsibilities

• Manage daily security operations and ensure guest and employee safety.
• Conduct investigations of property losses and recommend follow-up actions.
• Develop and implement emergency procedures.

Skills

Leadership

Interpersonal skills

Crisis management

Communication

Training and mentoring

Education

High school diploma or GED

2-year degree in Criminal Justice or related major

Job description

Description

Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Summary

Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Candidate Profile

Education and Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

Core Work Activities

Managing Security Operations

Assists in the development and implementation of emergency procedures.

Recommends follow‑up action for security breaches.

Conducts investigation of all losses of property assets and refers to proper management for disposition.

Deploys security staff to effectively monitor and protect property assets.

Complies with all Corporate Security safety and security management guidelines and procedures.

Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

Conduct periodic patrols of entire property and parking areas.

Recognize success across areas of responsibility.

Handles guest problems and complaints, settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

Implements action plans to monitor and control risk.

Maintains required reports and documentation regarding patrols of property and parking areas.

Provides means for obtaining necessary medical attention on a timely basis.

Conducts hourly employee performance appraisals according to Standard Operating Procedures.

Identifies the educational needs of others, develops formal educational or training programs or classes and teaches or instructs others.

Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Maintains first aid and CPR certifications required for Security officers.

Implements local authority requirements for security and safety.

Leading Security Teams

Attends pre‑ and post‑convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

Celebrates successes by publicly recognizing the contributions of team members.

Communicates the importance of safety procedures, detailing procedure codes and ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Encourages and builds mutual trust, respect and cooperation among team members.

Identifies the developmental needs of others and coaches, mentors or otherwise helps others to improve their knowledge or skills.

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Provides personal assistance, medical attention, emotional support or other personal care to others such as coworkers, customers or patients.

Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Meets quality standards and customer expectations on a daily basis.

Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

Assists in minimizing cost of accident claims through aggressive claims management.

Brings issues to the attention of Human Resources as necessary.

Strives to improve service performance.

Administers property policies fairly and consistently.

Additional Responsibilities

Analyzes information and evaluates results to choose the best solution and solve problems.

Develops and maintains a working relationship with local law enforcement authorities.

Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.

Provides information to supervisors, co‑workers and subordinates by telephone, in written form, e‑mail or in person.

Provides guidance in setting health and safety policies and standards.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.