Digital IT Support Specialist

Farah Experiences LLC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment company in the United Arab Emirates is seeking a Digital Support Specialist to enhance IT service delivery. This role involves coordinating with IT teams, handling incidents, and ensuring outstanding service based on SLAs. Candidates must possess a Bachelor’s in IT or Computer Science, along with ITIL and CCNA certifications. Prior experience in IT service delivery and project management is essential. Join us to create unforgettable experiences for our guests.

Qualifications

• Bachelor’s degree in Information Technology or Computer Science required.
• ITIL and CCNA certifications mandatory.
• Minimum 2 years of experience in an IT Service Delivery role.

Responsibilities

• Coordinate IT teams for seamless service delivery.
• Handle all IT incidents according to procedures.
• Document supported systems and components.

Skills

ITIL and IT service management frameworks

Microsoft Operating Systems

Excellent communication skills

Knowledge of GDPR

Information security operations

Education

Bachelor’s degree in Information Technology

ITIL certification

CCNA certification

MCP certification

Project Management certification

ISO 27001 certification

Job description

A leading entertainment company in the United Arab Emirates is seeking a Digital Support Specialist to enhance IT service delivery. This role involves coordinating with IT teams, handling incidents, and ensuring outstanding service based on SLAs. Candidates must possess a Bachelor’s in IT or Computer Science, along with ITIL and CCNA certifications. Prior experience in IT service delivery and project management is essential. Join us to create unforgettable experiences for our guests.