Delivery Manager Digital Channels

SupportFinity™; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services firm in the United Arab Emirates is looking for an experienced Project Manager with extensive knowledge in project management methodologies, particularly in the Banking and Fintech sectors. The ideal candidate will have at least 12 years of experience, strong skills in agile techniques, and proven ability to manage multiple projects. Responsibilities include stakeholder management, project planning, and ensuring compliance with application security and audit requirements. This position requires hands-on leadership in a fast-paced environment.

Qualifications

• 12 years of experience in Banking/Fintech/IT sector.
• Strong influencer and communicator with project management expertise.
• Hands-on experience in managing multiple projects simultaneously.

Responsibilities

• Manage project lifecycles and ensure timely delivery within scope.
• Coordinate agile delivery squads for optimal performance.
• Communicate effectively with business stakeholders for requirements.

Skills

Project management methodologies

Agile methodologies

Scrum expertise

Stakeholder management

Technical application security

Vendor/partner management

Education

Bachelor’s degree in related discipline

Project Management Professional (PMP) certification

Scrum Master certification

SAFe certification

Cloud certifications

Tools

Project Management Tools

AWS Cloud

DevOps (CI/CD)

Job description

Minimum Qualification

• Bachelor’s degree in related discipline.
• Project Management Professional (PMP)/Scrum Master certification is mandatory.
• SAFe certification & Cloud certifications are desirable.

Minimum Experience

• 12 years of experience in the Banking/Fintech/IT sector with at least 4 years of exposure to Mobile & Internet banking projects / programs.

Responsibilities & Requirements

• Should have considerable knowledge regarding Project management methodologies (traditional & agile), good acquaintance to Project management tools and Mobile App release mechanisms.
• Deep expertise in Scrum, with exposure to one or more scaling frameworks. Certification as a Scrum Master (CSM / PSM / SSM / PMI-ACP) & AWS cloud ( Cloud practinioner/Developer/etc) is preferred.
• Strong influencer and a good communicator.
• Understanding of software development life cycle.
• Knowledge of banking products, digital channels (especially Mobile and Internet Banking) and services
• Strong technical background to work with multiple teams across the bank and should be able to understand the application architecture.
• Good understnaind of the infra connectivities and third party integrations.
• Experience of working in fast paced, challenging environment.
• Ensure stakeholder management, clear communication and timely reporting
• Good understanding to the technical application security, compliance and audit requirements. Hands-on experience in implementing complex projects/programs.
• Experience in coaching and coordinating agile delivery squads to deliver solutions as efficiently as possible
• Experience in supporting the product owner in backlog refinement to a level which is acceptable for the team to estimate and deliver
• Ability to plan 2 steps ahead of the team and surface hidden risks
• Ability to work with business stakeholders to ensure requirements are delivered and to ensure customer satisfaction
• Hands on experience as Project Manager - Ability to manage more than one project at a time.
• Ability to prepare the Business case, project estimates, cost templates and monitoring throughout the project lifecycle by taking support from relevant stakeholders wherever needed.
• Resolve any challenges on projects to enable the teams to deliver on time
• Provides report on status of the project under execution, challenges, risk and mitigation plan
• Good knowledge regarding monitoring of production release of multiple Mobile/Internet banking features that have dependencies within and outside service lines
• Hands on experience in using various Project Management Tools
• Experience in Vendor/partner management
• Has practical exposure to DevOps (CI/CD) and has worked on cloud and micro-services based projects.