Cyber Resilience Advisor

Immersive Labs; United Arab Emirates; Hybrid; AED 330,000 - 441,000; Full time

Job summary

A leading cybersecurity solutions provider in Dubai is seeking a Cyber Resilience Advisor to join their Customer Success team. The role involves partnering with clients like Citi and Pfizer, driving business outcomes through expert engagement and the Immersive Labs platform. Candidates should have over 5 years in information security or consulting, alongside proficiency in IT fundamentals and client-facing roles. Benefits include flexible working and a comprehensive benefits allowance. Apply now to be part of this innovative team!

Benefits

Benefits allowance toward pension, healthcare, and housing

Flexible and remote working

Enhanced parental leave

Career and learning development

Socials and sports clubs

Qualifications

• 5+ years of experience in information security or consulting roles.
• Expertise in client-facing roles and presenting to executives.
• Knowledge of security concepts, domains, and compliance standards.

Responsibilities

• Partner with customers to achieve business and cybersecurity outcomes.
• Develop strategies for cyber workforce resilience.
• Engage with C-level executives through Executive Business Reviews.

Skills

Information security

Customer Success engagement

Persistence in security knowledge

Consulting and presentation

Education

Bachelor’s degree in Cyber Security or Computer Science

Tools

Security tools (IDS, firewalls, SIEM)

Windows & Linux operating systems

Job description

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe.

Build and scale a best in class platform alongside a team of the brightest minds in cybersecurity. At Immersive, we’re uniquely positioned to future‑proof organizations against any cyber challenge. If that excites you, read on!

Immersive helps prove and improve your cyber resilience by simulating real‑world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high‑pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.

We help the world’s biggest brands such as Citi, Pfizer, Humana, and HSBC protect their revenues and brand reputations.

Immersive was founded in 2017 in a cargo container in Bristol, UK, and has grown to over 300 employees globally, announced funding of more than $180 million and has been voted a Best Place to Work on multiple occasions.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands‑on experience with serious vulnerabilities in a secure environment as soon as they emerge.” — Head of Global Cybersecurity Operations, HSBC

Cyber Resilience Advisor – Dubai, UAE

We’re looking for a cybersecurity consultant to join our growing Customer Success team as a Cyber Resilience Advisor in the UAE. You will partner with key customers to drive business outcomes, maximize the value of the Immersive One Platform, and execute a programmatic approach to Cyber Workforce Resilience.

Unlike traditional consultancy, this role is long‑term and continuous, embedding you with the customer for the duration of the contract. Your focus is to ensure they become cyber‑resilient and more mature in this space. You will leverage the Immersive Labs platform to the maximum, help everyone from the C‑Suite to individual teams, and adapt to evolving situations.

Relocation from the United Kingdom to the United Arab Emirates is considered for the right candidate.

Responsibilities

• Partner with key customers to understand and help achieve their business, cybersecurity, and desired outcomes.
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
• Engage C‑level executives, technical cyber security professionals, and major lines of business through routine Executive Business Reviews.
• Leverage your cybersecurity knowledge to recommend program improvements and suggest new programs.
• Drive adoption to maximize the value of the Immersive Labs Platform.
• Immerse yourself in the cyber security community to remain informed of evolving threats, trends, and new technologies.
• Collaborate with product, content, and engineering teams to act as the voice of the customer and influence product innovation.

Program Management

• Support customers in operationalizing Immersive Labs within their cybersecurity programs sustainably, leveraging platform metrics, custom reports, and insights.
• Serve as an escalation point and primary liaison between sales, product leadership, and client accounts, including addressing service delivery questions.
• With the Customer Success Manager, assist in delivering Executive Business Reviews (EBRs), providing executive‑level reports and insights that drive long‑term account health and expansion opportunities.

Qualifications

• 5+ years of work experience in an information security practitioner or consulting role, plus experience in Customer Success or a similar role.
• Extensive experience in client‑facing roles, consulting, and presenting to C‑level executives and technical stakeholders.
• Proficiency in IT fundamentals: computer hardware/software, databases, networking, security, and software development.
• Authoritative knowledge of information security concepts, domains, compliances, and standards, and the ability to speak and present in a jargon‑free manner.
• Hands‑on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti‑malware, SIEM), and public cloud environments.
• Experience leading technical presentations for both technical and non‑technical audiences across all levels.
• Bachelor’s degree or higher in Cyber Security or Computer Science is desirable.

Values

• Driven – Push the boundaries of innovation, acting swiftly to achieve ambitious outcomes.
• Inclusive – Foster a culture of diversity and collaboration, ensuring every individual contributes.
• Customer‑Centric – Build deep relationships with customers to help them achieve business outcomes.
• One Team – Work together globally, resiliently adapting and thriving in adversity.

Benefits

• Benefits allowance toward pension, healthcare, and housing.
• Flexible and remote working, 25 days annual leave + 2 volunteering days, birthday half‑day.
• Enhanced parental leave, mindfulness groups, critical illness cover.
• Career and learning development via the platform and a ‘Learn Anything’ fund.
• Share options, sales incentives, and recognition & rewards for living our values.
• Informal and formal flexible working options (flexible start and finish times, reduced hours, job share, remote working).
• Socials and sports clubs, monthly socials, pottery painting, paper mask making, movie nights, escape rooms.
• Regular in‑person meet‑ups at our EMEA HQ and in the region.

Find out more about life at Immersive Labs https://careers.immersivelabs.com.

Cyber threats wait for no one and neither should you. Apply now!