CX Analytics Specialist: Data-Driven Customer Insights

Talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading on-demand food delivery app in Dubai seeks a CX analyst to provide quantitative insights supporting customer experience operations. The candidate will utilize SQL to analyze data and create automated dashboards using BI tools like PowerBI and Tableau. The role demands 2 to 4 years of analytics experience, excellent SQL, and strong communication skills. An opportunity to impact customer satisfaction in a dynamic environment, along with perks like parental leave and sponsored healthcare.

Benefits

Monthly talabat credit

Parental leave

Sponsored healthcare

Gym membership

Collaborative workspace

Qualifications

• 2 to 4 years of experience in analytics, preferably in tech.
• Ability to translate data into meaningful recommendations.
• Proactive in identifying trends and issues.

Responsibilities

• Analyze data to improve customer experience.
• Build and maintain dashboards using BI tools.
• Report on key CX metrics and trends.

Skills

SQL skills

Analytical skills

Data visualization (Tableau, Looker, PowerBI)

Excel proficiency

Clear communication

Tools

SQL

Looker

PowerBI

Tableau

Job description

A leading on-demand food delivery app in Dubai seeks a CX analyst to provide quantitative insights supporting customer experience operations. The candidate will utilize SQL to analyze data and create automated dashboards using BI tools like PowerBI and Tableau. The role demands 2 to 4 years of analytics experience, excellent SQL, and strong communication skills. An opportunity to impact customer satisfaction in a dynamic environment, along with perks like parental leave and sponsored healthcare.