Customers Affairs Officer Reception and Communication

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A government department in Dubai is seeking administrative staff to manage reception and communication tasks. The role involves answering calls, resolving complaints, and providing administrative support to enhance customer satisfaction. Candidates should have a Higher Diploma in Management and 1-2 years of customer service experience. Fluency in Arabic and English is required. This position offers the chance to contribute to a dynamic team focused on customer happiness.

Qualifications

• 1-2 years of experience in customer service.
• Fluency in Arabic and English (reading, writing, and speaking).
• Ability to manage workload effectively.

Responsibilities

• Fulfill reception and coordination procedures.
• Answer and transfer incoming phone calls.
• Document, save, and follow up on correspondence.
• Provide support in administrative tasks as directed.
• Resolve complaints and coordinate with relevant employees.

Skills

Communication

Teamwork

Customer Service

Computer Literacy

Education

Higher Diploma in Management

Job description

Job Description

The Government of Dubai Legal Affairs Department will recruit ambitious administrative staff at Communication and Documentation Section of the Government Support and Legal Services Directorate to enable the Department to manage the reception and communication and provide customers with distinguished services in a manner that sustainably enhances customers happiness.

Key duties and responsibilities

• To fulfill all procedures relevant to reception and coordination works that include daily work organisation.
• To answer and transfer incoming phone calls.
• To receive and resolve complaints and comments within their jurisdiction or coordinate with the relevant employees to resolve the same.
• To receive, document, save and follow-up correspondence received by the reception.
• To provide support in administrative works according to the Line Manager instructions.
• To fulfill any other duties assigned to them by the Line Manager or the Director of Directorate.

Qualifications

• Higher Diploma in Management.
• 1-2 years of experience in customer service.
• The ability to work as one team and deal with workload.
• Computer literacy.
• Fluency in Arabic and English (reading, writing, and speaking).