Customer Support Executive

Seddiqi Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A family-owned diversified company in Dubai is seeking a Customer Support Executive for Swiss Watch Services. The role involves delivering exceptional customer service, managing inquiries, and resolving complaints courteously. Candidates must have relevant experience, strong organizational skills, and excellent written and verbal communication skills in both Arabic and English. This is a 2-Year Contract position, ideal for those passionate about luxury client service.

Qualifications

• Experience in Customer Service operations required.
• Exceptional interpersonal skills and ability to build relationships.
• Excellent written and verbal communication skills in Arabic and English.

Responsibilities

• Handle customer queries consistently and courteously.
• Provide estimates and explain work scope to customers professionally.
• Follow up on customer complaints and ensure timely resolution.

Skills

Customer Service experience

Organizational skills

Attention to detail

Interpersonal skills

Communication skills (Arabic and English)

Job description

Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.

Seddiqi Holding is recruiting a Customer Support Executive (2-Year Contract) - Swiss Watch Services to join our extremely successful Customer Service team to deliver the best possible Service to customers by welcoming them professionally, following up on service jobs and queries and communicating in a professional and cordial way.

Key Responsibilities

• Follows all relevant processes, standard operating procedures and instructions so that customer queries are handled in a consistent manner.
• Appears courteous, patient and helpful and follows all standards set for query handling at all times in order to maintain the image of the brand and our company.
• Communicates estimates to customers and explains the scope of work professionally.
• Follows up and keeps customers updated on their queries or service requests at all times.
• Follows up on approvals and delivery terms.
• Handles any customer complaints professionally and in a courteous manner.
• Refers any issues/ escalations to Team Leader Customer Support or Assistant Manager to ensure timely resolution.
• Attends to walk-in customers and visitors when needed
• Displays team spirit and cooperate with peers to ensure a collegial environment and hence add to the experience of working with SWS.

In order to be successful in this role, you should have:

• Relevant experience in Customer Service operations.
• A demonstrable passion/experience in contact center.
• Strong organizational skills and ability to prioritize multiple tasks.
• Excellent attention to detail.
• Strong interpersonal skills and the ability to build relationships.
• Excellent written and verbal communication skills in both Arabic and English.
• An appetite for luxury client service.

If you are ready for your next challenge, Apply Now!