Customer Success Architect: Adoption, Value & Growth

PULSEMEDIA; Remote; AED 80,000 - 100,000; Full time

Job summary

A progressive company is seeking a Customer Success Management Specialist in Ajman, UAE. This role focuses on managing customer relationships post-sale, ensuring users achieve maximum value from solutions. Candidates should have over 2 years in customer-facing roles, strong communication skills, and experience with CRM tools like Salesforce. Responsibilities include co-creating Customer Success Plans, driving adoption, and identifying growth opportunities. A commitment to data-driven success and stakeholder engagement is essential, offering growth in a supportive culture with competitive compensation.

Benefits

Comprehensive compensation

Health benefits

Continuous learning opportunities

Supportive workplace culture

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Experience managing small to mid-sized customer portfolios.
• Business Intelligence experience is a plus.

Responsibilities

• Co-create Customer Success Plans with customer decision-makers, including KPIs and success metrics.
• Drive early adoption and optimal usage of client company solutions following implementation.
• Monitor customer health and usage metrics, proactively identifying risks.
• Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives.

Skills

Strong stakeholder management

Communication

Relationship-building

Data-driven mindset

Customer-focused mindset

Proven ability to drive adoption

Tools

Salesforce

Job description

A progressive company is seeking a Customer Success Management Specialist in Ajman, UAE. This role focuses on managing customer relationships post-sale, ensuring users achieve maximum value from solutions. Candidates should have over 2 years in customer-facing roles, strong communication skills, and experience with CRM tools like Salesforce. Responsibilities include co-creating Customer Success Plans, driving adoption, and identifying growth opportunities. A commitment to data-driven success and stakeholder engagement is essential, offering growth in a supportive culture with competitive compensation.