Customer Service Representative- 5 Month Contract

AMS International UAE; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Sharjah is seeking a Customer Service Representative for a 5-month contract. In this role, you will be the first point of contact, handling inquiries and maintaining high customer satisfaction. Responsibilities include responding to inquiries, resolving complaints, and collaborating with departments to enhance customer experiences. Candidates should have 1-3 years of experience, strong communication skills, and a positive customer-oriented attitude. Join us in promoting excellence in service.

Qualifications

• Previous experience in customer service or a related field preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in-person.
• Acknowledge and resolve customer complaints.
• Collaborate with other departments to ensure seamless customer experiences.

Skills

Excellent communication skills

Problem-solving abilities

Multitasking

Customer-oriented mindset

Education

1 - 3 years relevant work experience

Tools

MS Office

CRM software

Job description

Customer Service Representative- 5 Month Contract

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with friendly and professional assistance. You will handle inquiries, resolve concerns, and maintain a high level of customer satisfaction. Your role will be crucial in ensuring that every customer interaction reflects our commitment to excellence and builds positive relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in-person.
• Acknowledge and resolve customer complaints.
• Assist customers with placing orders, processing returns, and tracking shipments.
• Provide product and service information to customers.
• Identify and elevate priority issues to the appropriate team member.
• Follow up on customer interactions and ensure resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer experiences.
• Meet personal/team targets and contribute to overall company goals.

Requirements:

• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office and CRM software (if applicable).
• Customer‑oriented mindset with a positive attitude.

Qualifications

• At least 1 - 3 years’ of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.