Customer Service Representative

Lobo Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading FMCG distribution company in Dubai is seeking a Customer Service Representative. The ideal candidate will have 1-3 years of relevant experience and excellent communication skills. Responsibilities include ensuring high customer service levels, processing orders, and managing stock transfers. The role requires organizational skills and the ability to multi-task effectively. Candidates should be comfortable working in an industry related to alcohol. This role offers a dynamic work environment and a flexible weekly schedule.

Qualifications

• 1-3 years' relevant work experience required.
• Excellent interpersonal skills necessary.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Ensure consistent and excellent customer service.
• Process customer orders accurately and manage shipments.
• Follow up with Credit Controller and Sales team as needed.
• Handle stock transfers and provide updates to Customers.

Skills

Excellent phone etiquette

Excellent verbal and written communication

Organizational skills

Multi-tasking

Job description

Our client, a leading FMCG distribution company, is currently seeking a Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations and invoicing.
• Follow up with the Credit Controller and the Sales team where required when customer orders are placed on hold.
• Process all stock transfers from distribution centre to shops as well as locations transfers on timely and accurate basis and provide stock information to Customers and Sales Team on request.
• Process all stock related credit notes and periodically advise the Sales Team and Customers regarding the Credit

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The work schedule consists of 5 days a week, with the weekly day off potentially falling on any day of the week.

Note: We understand that working with an alcohol company may not be suitable for everyone. If you are comfortable with this aspect, we would be pleased to receive your application. We truly appreciate your interest in this opportunity.