Customer Service Executive - DP World - Dubai, UAE

DP World; Dubai; On-site; AED 89,280 - 122,760; Full time

Benefits offered by this job

Opportunities for professional growth within a multinational organization

Competitive compensation aligned with customer service roles

Structured work environment with clear service standards

Contribution to enhancing customer experience

Job summary

DP World in Dubai, UAE is seeking a Customer Service Executive to manage client communications and service requests ensuring high service standards and strong customer satisfaction.

The ideal candidate will hold a Bachelor's degree and have experience in customer service within the logistics sector. The role requires excellent communication skills, the ability to handle multiple requests, and proficiency in CRM systems.

Qualifications

• Experience in customer service, client care or administrative coordination within Dubai, UAE.
• Strong understanding of CRM systems and service tracking processes.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests and meet KPI-driven targets.
• Strong attention to detail and organizational skills.

Responsibilities

• Act as the primary contact for customers through phone, email and face-to-face interactions.
• Handle inquiries, service requests and complaints professionally while meeting defined service level agreements.
• Coordinate with internal departments to resolve customer queries and service requests within agreed KPIs.
• Prepare and issue NOCs, Ejari certificates, official letters, circulars, memos and presentations as required.
• Manage incoming and outgoing communications with customers and relevant government authorities.
• Maintain accurate customer records and update CRM systems regularly.
• Track requests in the CRM system, elevate to appropriate departments and ensure timely follow-up.
• Support customer retention initiatives by building strong, long-term relationships.
• Identify opportunities to enhance service delivery and improve customer experience.
• Prepare service performance reports, conduct customer surveys and elevate critical cases to management.

Skills

Customer relationship management

Service request handling and escalation

CRM system proficiency

Documentation and report preparation

Stakeholder coordination

Complaint resolution and follow-up

Communication and interpersonal skills

Education

Bachelor's degree in Business Administration or related discipline

Job description

Position Overview

Customer Service Executive at DP World in Dubai, UAE will manage client communications and service requests across logistics and commercial operations, ensuring high service standards, timely resolution of issues and strong customer satisfaction within the supply chain environment.

Job Details

Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Customer Support-Client Care
Salary: 8000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Act as the primary contact for customers through phone, email and face-to-face interactions
• Handle inquiries, service requests and complaints professionally while meeting defined service level agreements
• Coordinate with internal departments to resolve customer queries and service requests within agreed KPIs
• Prepare and issue NOCs, Ejari certificates, official letters, circulars, memos and presentations as required
• Manage incoming and outgoing communications with customers and relevant government authorities
• Maintain accurate customer records and update CRM systems regularly
• Track requests in the CRM system, elevate to appropriate departments and ensure timely follow-up
• Support customer retention initiatives by building strong, long-term relationships
• Identify opportunities to enhance service delivery and improve customer experience
• Prepare service performance reports, conduct customer surveys and elevate critical cases to management

Ideal Profile

• Bachelor's degree in Business Administration or related discipline
• Experience in customer service, client care or administrative coordination within Dubai, UAE
• Strong understanding of CRM systems and service tracking processes
• Excellent communication and problem-solving skills
• Ability to manage multiple requests and meet KPI-driven targets
• Strong attention to detail and organizational skills

Skills Set

• Customer relationship management
• Service request handling and escalation
• CRM system proficiency
• Documentation and report preparation
• Stakeholder coordination
• Complaint resolution and follow-up
• Communication and interpersonal skills

Why Join Us

• Work with a global leader in logistics and port operations
• Contribute to enhancing customer experience in Dubai's dynamic trade sector
• Structured work environment with clear service standards
• Opportunities for professional growth within a multinational organization
• Competitive compensation aligned with customer service roles