Quality and Operations Excellence Manager - DP World - Dubai, UAE

DP World; Dubai; On-site; AED 245,520 - 334,800; Full time

Benefits offered by this job

Opportunities for professional growth

Competitive compensation aligned with UAE corporate standards

Job summary

DP World is seeking a Quality and Operations Excellence Manager in Dubai, UAE. This leadership role focuses on enhancing service quality and operational governance across departments. Responsibilities include overseeing daily operations, monitoring ISO standards, and driving continuous improvement initiatives.

The ideal candidate will manage digital systems, lead performance monitoring efforts, and engage with stakeholders to foster improvement. With a commitment to operational excellence and innovation, DP World offers competitive compensation and growth opportunities.

Qualifications

• Strong experience in operations management or quality governance.
• Knowledge of ISO standards and Quality Management Systems (QMS).
• Experience managing digital systems such as CAFM and SharePoint.

Responsibilities

• Oversee daily operations of the Quality and Support team.
• Monitor service workflows, adherence to ISO standards.
• Coordinate with internal departments to enhance service delivery.

Skills

Operations Management

Quality Assurance and ISO Compliance

KPI Monitoring and Performance Analysis

Digital Systems Management

Power BI and Reporting Analytics

Process Improvement

Risk Management

Stakeholder Coordination

Tools

Power BI

CAFM systems

SharePoint

Job description

Position Overview

Quality and Operations Excellence Manager in Dubai, UAE will oversee service quality, operational governance and digital system optimization across departmental functions. This leadership role drives KPI performance, ISO compliance, process improvement and stakeholder engagement to ensure consistent operational excellence within a global maritime and logistics environment.

Job Details

Country: UAE
City: Dubai
Industry: Maritime
Function: Management
Salary: 22000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Oversee daily operations of the Quality and Support team ensuring prompt resolution of support requests
• Monitor service workflows, adherence to ISO standards and quality management procedures
• Coordinate with internal departments and service providers to enhance process efficiency and service delivery
• Support system implementation and optimization initiatives in collaboration with IT and senior management
• Supervise, motivate and evaluate team members to drive productivity and service quality
• Lead development and continuous improvement of departmental policies, procedures and QMS frameworks
• Monitor departmental KPIs, analyze performance trends and identify improvement opportunities
• Manage digital platforms including CAFM systems, SharePoint, enterprise solutions and task management portals
• Ensure data accuracy, reporting integrity and system optimization across platforms
• Support development and enhancement of reporting tools including Power BI dashboards
• Prepare and analyze weekly, monthly and annual performance reports aligned with business objectives
• Assist during internal, external and ISO audits ensuring documentation readiness and corrective action follow-up
• Engage stakeholders to drive operational improvements and strengthen cross-functional collaboration
• Support risk identification, mitigation planning and business continuity initiatives

Ideal Profile

• Strong experience in operations management, quality governance or facilities management environments
• Knowledge of ISO standards and Quality Management Systems (QMS)
• Experience managing digital systems such as CAFM, SharePoint and enterprise portals
• Strong analytical capabilities with experience in reporting and Power BI dashboards
• Proven ability to lead teams and drive operational performance
• Understanding of risk management and business continuity frameworks
• Strong stakeholder engagement and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Skills Set

• Operations Management
• Quality Assurance and ISO Compliance
• KPI Monitoring and Performance Analysis
• Digital Systems Management
• Power BI and Reporting Analytics
• Process Improvement
• Risk Management
• Stakeholder Coordination

Why Join Us

• Lead operational excellence initiatives within a global trade and logistics leader
• Work in a performance-driven and innovation-focused environment
• Exposure to enterprise digital platforms and analytics systems
• Opportunities for professional growth and leadership development
• Competitive compensation aligned with UAE corporate standards

About the Company

DP World is a global leader in trade and supply chain solutions headquartered in Dubai, United Arab Emirates. With operations across ports, terminals, marine services, logistics and technology, DP World connects global markets through integrated, efficient and future-ready supply chain networks. The company is committed to innovation, operational excellence and fostering an inclusive culture that empowers its diverse workforce to shape the future of global trade.