Customer Service Representative

Top Notch Consultancy; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Top Notch Consultancy seeks a Customer Service Representative for a leading logistics and shipping company in Dubai. You will handle inquiries via phone, email, and other channels, provide schedules, rates, and regulatory information, and coordinate with internal teams to arrange shipments and resolve issues.

You will maintain records, seek service improvements, and stay updated on industry trends. The role requires strong communication, problem-solving, and the ability to work under pressure in

Qualifications

• High school diploma or equivalent; bachelor's degree in business, logistics, or related field preferred.
• 2+ years of experience in customer service, preferably in shipping and logistics.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to work under pressure.
• Attention to detail and ability to work independently.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of shipping and logistics industry regulations and practices preferred.

Responsibilities

• Respond to customer inquiries and requests via phone, email, and other channels in a timely manner.
• Provide accurate information about shipping schedules, rates, and regulations.
• Coordinate with internal teams to arrange shipments, track cargo, and resolve issues.
• Address customer complaints and resolve issues to the customer's satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve customer service and communicate these to management.
• Stay up-to-date with industry trends and best practices in customer service.

Skills

Communication skills

Problem solving

Attention to detail

Independent work

Microsoft Office

CRM software

Shipping regulations knowledge

Education

High school diploma or equivalent

Bachelor's degree in business or logistics

Tools

Microsoft Office

CRM software

Job description

About the job Customer Service Representative

We are seeking to hire a \"Customer Service Representative\" for a leading logistics and shipping company in Dubai.

Key Responsibilities:

1. 1- Responding to customer inquiries and requests in a timely manner via phone, email, and other communication channels.


2. 2- Providing accurate and helpful information to customers about shipping schedules, rates, and regulations.


3. 3- Coordinating with internal teams to ensure that customer requirements are met, such as arranging shipments, tracking cargo, and resolving issues.


4. 4- Addressing customer complaints and resolving issues to the customer's satisfaction.


5. 5- Maintaining accurate records of customer interactions and transactions.


6. 6- Proactively identifying opportunities to improve customer service and communicating these to management.


7. 7- Staying up-to-date with industry trends and best practices in customer service.

Qualifications:

• High school diploma or equivalent; bachelor's degree in business, logistics, or related field preferred.


• 2+ years of experience in customer service, preferably in the shipping and logistics industry.


• Excellent communication skills, both written and verbal.


• Strong problem-solving skills and ability to work under pressure.


• Attention to detail and ability to work independently.


• Proficiency in Microsoft Office and customer relationship management (CRM) software.


• Knowledge of shipping and logistics industry regulations and practices preferred.