Executive - Sales Support (Freight Forwarding & Liner Coordination)

DP World; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

DP World Logistics GCC is seeking a Sales Support Executive to quote on behalf of the commercial team, manage the quotation and contract process, and help grow revenue by securing competitive pricing. The role emphasizes CRM usage, cross-functional collaboration, and developing analytical reports for performance tracking.

The successful candidate will build SME relationships, support orders and invoicing, and assist in customer registrations in a fast-paced logistics environment while

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• Understanding of logistics services (freight forwarding, warehousing, customs brokerage) and customer dynamics.
• Proven ability to acquire, develop, and maintain SME customer relationships.
• Strong pricing, quotations, and contract process knowledge within logistics.

Responsibilities

• Quote on behalf of the DP World Logistics Commercial team.
• Own and execute the quotation and contract process with relevant stakeholders.
• Acquire new SME customers for logistics services, including freight, warehousing, and customs brokerage.
• Liaise with internal departments, DP World global offices, and external logistics partners to support opportunity development.
• Ensure CRM tools are updated accurately and on time.
• Support system updates, address operational issues, and manage cross-functional collaboration.
• Ensure all opportunities are updated promptly and maintained to a high standard of quality.
• Develop analytical reports and presentation decks for Quote Tracker, Weekly/ Monthly Performance, BRM, Pipeline, Market outreach, Hit Rate, Campaigns.
• Facilitate front line Sales at Orders Issue Resolution, Account registration, Invoicing and related challenges with shipments.
• Be the buddy of Account Owners facilitating internal navigation when they are in market.
• Interpreting Financial and Market Analysis: Understands complex analyses to inform strategy.
• Commercial / Strategy - Building rapport and establishing trust with customers to gain buy-in.

Skills

Quotation management

CRM proficiency

Analytical reporting

Customer management

Sales negotiation

Cross-functional collaboration

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

Tools

MS Office

CRM software

Job description

As Sales Support Executive, you will be supporting the DP World Logistics GCC business unit to grow Revenue in line with the commercial strategy, goals, policies, and processes. The executive will be responsible to quote on behalf of the DP world logistics commercial team and collaborate extensively with colleagues [also in Other functions] to fast pace the response time on quotes and facilitate to enhance conversion rate by ensuring competitive pricing is secured from Products. The executive will also be responsible to develop analytical reports, facilitate at Customer Registration as Account and maintain relationships with assigned SMEs to grow business with them.

Key Responsibilities

• Quote on behalf of the DP World Logistics Commercial team.
• Own and execute the quotation and contract process with relevant stakeholders.
• Acquire new SME customers for logistics services, including freight, warehousing, and customs brokerage.
• Liaise with internal departments, DP World global offices, and external logistics partners to support opportunity development.
• Ensure CRM tools are updated accurately and on time.
• Support system updates, address operational issues, and manage cross-functional collaboration.
• Ensure all opportunities are updated promptly and maintained to a high standard of quality.
• Intiate and Develop analytical reports and presentation deck for example Quote Tracker, Weekly/ Monthly Performance, BRM (also with Accounts), Pipeline, Market outreach, Hit Rate, Campaigns.
• Facilitate front line Sales at Orders Issue Resolution, Account registration, Invoicing and related challenges with shipments.
• Be the buddy of Account Owners facilitating at internal navigation when they are in market.
• Commercial / Strategy - Commercial Strategy Development and Implementation –
• Interpreting Financial and Market Analysis :Understands complex financial and market analyses to build a case for taking a strategic position and informing the business strategy.
• Commercial / Strategy - Creative and Analytical Thinking
• Analyzing Situations : Effectively uses a step-by-step method to analyze a problem, perceiving the problem through multiple lenses and then deriving an answer or solution.
• Interpreting Data :Interprets information and data to reach conclusions and present insights and findings on the underlying principles, reasons or facts.
• Developing Innovative Ideas : Gains advanced knowledge of how services are applied across a particular industry; recommends the best options for the business.
• Commercial / Strategy - Industry KnowledgeKnowledge of Industry Elements : Utilizes in-depth understanding of key industry terminology, industry players, and key performance indicators to draw conclusions about trends.
• Commercial - Sales Negotiation and Influence
• Building Rapport : Uses knowledge of customer priorities to help build consensus and obtain buy-in for decisions, in close collaboration with the relevant key decision makers.
• Anticipating Needs : Considers the situation from the point of view of the other party to build a good understanding of their needs and identify a common ground.
• Establishing Trust : Exhibits confidence and truthfulness by communicating candidly and providing rationale for decisions made.

Qualifications & Experience Required:

• Education & Background: Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• Industry Knowledge: Understanding of logistics services (freight forwarding, warehousing, customs brokerage) and customer dynamics.
• Sales & Customer Management: Proven ability to acquire, develop, and maintain SME customer relationships.
• Commercial Acumen: Strong grasp of pricing, quotations, and contract processes within a logistics or supply chain environment.
• Systems Proficiency: Experience using CRM systems and MS Office applications; ability to update and maintain accurate records.
• Analytical Skills: Ability to analyze opportunities, identify customer needs, and propose competitive solutions.
• Collaboration & Communication: Excellent interpersonal and communication skills to liaise with internal teams, global offices, and external partners.
• Problem-Solving: Capable of addressing operational issues and supporting cross-functional initiatives.
• Work Ethic: Detail-oriented, organized, and able to manage multiple tasks in a fast-paced logistics environment.
• Languages: Fluency in English (written and spoken); Arabic is an advantage..

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.