Freight Forwarding Operations Manager - DP World Logistics - Dubai, UAE

DP World; Dubai; On-site; AED 245,520 - 334,800; Full time

Job summary

DP World in Dubai is seeking a Freight Forwarding Operations Manager to oversee multimodal freight forwarding operations. You'll ensure compliance, enhance customer satisfaction, and drive performance across air, sea, and road transport.

The ideal candidate will have 8-10 years of relevant experience, strong knowledge of GCC regulations, and a Bachelor's degree in a related field. Join a collaborative and performance-driven culture with opportunities for leadership growth within DP World.

Qualifications

• Eight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial role.
• Proven experience managing multimodal operations within a multinational logistics environment.
• Strong knowledge of GCC and global trade regulations and customs processes.

Responsibilities

• Oversee end-to-end freight forwarding operations across air, sea, and road transport modes.
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations.
• Maintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelines.
• Act as the primary escalation point for operational issues, ensuring rapid resolution and proactive communication.
• Build and maintain strong relationships with key accounts to ensure service excellence and customer retention.

Skills

Freight forwarding operations management

Multimodal logistics coordination

Customs and trade compliance

KPI management and continuous improvement

Team leadership and people development

Customer and stakeholder management

Financial control and TMS data quality

Education

Bachelor's degree in supply chain, logistics, international business, or a related field

Job description

Position Overview

The Freight Forwarding Operations Manager role at DP World Logistics in Dubai manages day-to-day multimodal freight forwarding operations, ensuring compliant, cost-efficient, and high-quality service delivery across air, sea, and road freight. The role drives operational excellence, customer satisfaction, and KPI achievement in line with DP World standards.

Job Details

• Country: UAE
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Logistics
• Salary: 22,000‑30,000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Oversee end-to-end freight forwarding operations across air, sea, and road transport modes
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations
• Maintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelines
• Ensure adherence to SOPs, ISO standards, and health and safety requirements
• Maintain high data quality in the TMS, including accurate shipment registration, cost and income accruals
• Ensure all shipment documentation is uploaded and invoicing is completed within global performance timelines
• Act as the primary escalation point for operational issues, ensuring rapid resolution and proactive communication
• Build and maintain strong relationships with key accounts to ensure service excellence and customer retention
• Coordinate with commercial, warehousing, and distribution teams to deliver integrated logistics solutions
• Review operational KPIs and implement continuous improvement initiatives
• Lead, coach, and develop a high-performing operations team with effective resource planning and succession management
• Conduct performance reviews and support individual development plans
• Ensure compliance with trade regulations, sanctions, security protocols, and DP World HSSE and Code of Conduct policies
• Manage claims, disputes, and operational incidents in line with contractual and legal requirements

Ideal Profile

• Bachelor's degree in supply chain, logistics, international business, or a related field
• Eight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial role
• Proven experience managing multimodal operations within a multinational logistics environment
• Strong knowledge of GCC and global trade regulations and customs processes
• Ability to drive performance, manage risk, and lead teams in a fast‑paced environment

Skills Set

• Freight forwarding operations management
• Multimodal logistics coordination
• Customs and trade compliance
• KPI management and continuous improvement
• Team leadership and people development
• Customer and stakeholder management
• Financial control and TMS data quality

Why Join Us

Lead critical logistics operations within a global trade and supply chain organization. Work across integrated multimodal networks and key regional markets. Collaborative and performance‑driven culture with opportunities for leadership growth within DP World’s global platform.

About the Company

DP World is a global logistics and supply chain leader headquartered in Dubai, delivering integrated solutions across ports, terminals, freight forwarding, warehousing, and technology. Through operational excellence and innovation, DP World enables efficient, secure, and sustainable trade for customers worldwide.