Customer Service Executive (Courier)

Ultiwiseconsult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A courier services company in Dubai is seeking a Customer Service Executive with 3-5 years of UAE experience in the courier industry. The role involves coordinating with customers and agents, handling export and import processes, and providing quotations. Candidates must have a diploma or bachelor's degree, and preferably be aged between 25-40 for the role. Strong customer service experience is key.

Qualifications

• 3-5 years UAE experience in Courier Industry is compulsory.
• Experience in handling customer inquiries through email.

Responsibilities

• Coordinate with customers and agents via email.
• Handle export and import processing for international courier.
• Provide quotations to clients as needed.
• Process AWBs for DHL, FedEx, and UPS.
• Track shipments and resolve disputes.

Skills

Experience in Call center (Courier)

Customer Service Coordination

Export and imports experience

Quotations to clients

Bookings and processing AWBs

Dispute resolution

Education

Diploma or Bachelor's degree

Job description

Role

Customer Service Executive

Work Experience

3-5 years UAE experience in Courier Industry (compulsory)

Educational Qualification

Diploma or Bachelor's degree or equivalent Experience

Work Location

Dubai

Age

25-40

Nationality

Preferably Asians

Gender

Male

Summary

Key Responsibilities

• Experience in Call center (Courier)
• Experience in Customer Service (Coordination with customers and agents through email)
• Experience in Export and imports (courier – International)
• Quotations to clients
• Experience in Bookings and processing AWBs of agents (DHL, FedEx and UPS etc)
• Track and trace
• Resolving disputes (Courier related)