Customer Service Executive

People (Professional Employers Pvt Ltd); Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team in Dubai. The role focuses on handling inquiries across walk-ins, phone, email or chat, providing clear information and aiming for at least a 10% conversion rate while maintaining professional service.

You will record all interactions in Bitrix, categorize feedback, coordinate with internal departments to meet customer requirements, and support daily office operations, scheduling, and HR/administrative tasks

Qualifications

• Bachelor's or Master's degree (BBA/MBA preferred).
• 1–2 years UAE experience in customer service or office administration.
• Proficiency in MS Office and CRM tools.
• Strong verbal and written English communication.
• Excellent organizational and multitasking abilities.

Responsibilities

• Attend all incoming inquiries (walk-in, phone, email, or chat) with clear, accurate information and aim for customer conversion.
• Handle inquiries or complaints empathetically, follow established protocols, and follow up for timely resolution.
• Record interactions in Bitrix, categorize data, highlight recurring issues, and suggest improvements.
• Coordinate with internal departments to communicate customer requirements and ensure timely responses.
• Maintain front desk and office environment, assist scheduling, and support HR/admin tasks when needed.

Skills

MS Office

CRM tools

English communication

Education

Bachelor's/MBA (preferred)

Tools

CRM software

Job description

About the job Customer Service Executive

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

JOB REQUIREMENTS:

• Attend all incoming sales inquiries (walk-in, phone, email, or chat) by providing clear and accurate information about products in a professional, systematic, and focused manner, ensuring at least a 10% customer conversion rate.
• Handle all customer inquiries or complaints empathetically, take necessary action as per established protocols, and follow up for timely resolution to ensure customer satisfaction and retention.
• Record all customer interactions, issues, and feedback (in Bitrix), categorize and analyze data, highlight recurring issues, and suggest improvements for enhanced customer experience.
• Coordinate with internal departments to communicate customer requirements and ensure timely responses through proper channels.
• Manage daily office operations, including maintaining office supplies, coordinating with vendors, and ensuring a well-organized and professional office environment.
• Assist in scheduling meetings, handling correspondence, and maintaining records and documentation efficiently.
• Support HR and administrative functions such as visitor management, filing, and staff coordination when required.
• Ensure the front desk and office area remain clean, welcoming, and professional at all times.

JOB SPECIFICATIONS:

• Bachelor's or Master's degree (BBA/MBA preferred).
• 1 to 2 years of UAE experience in customer service or office administration.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Strong verbal and written communication skills in English.
• Excellent organizational and multitasking abilities
• Professional attitude, punctuality, and attention to detail
• Ability to handle customers with empathy and maintain confidentiality