Customer Service Representative

RWAD ALMSTQBL FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C.; Dubai; On-site; AED 33,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Visa sponsorship

Medical insurance

Annual paid leave

Career growth

Supportive environment

UAE Labour Law benefits

Job summary

RWAD ALMSTQBL FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C.

is seeking a friendly Customer Service Representative to handle inquiries via phone, email, chat or in person, providing accurate information and resolving issues to ensure an excellent experience. Responsibilities include responding promptly, assisting with product and account questions, maintaining records, processing requests, and coordinating with internal teams to meet service standards.

Qualifications

• English fluency in speaking and writing; additional languages are a plus.
• Experience in customer service, call center or retail preferred.
• Strong communication and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Assist customers with product, service and account-related questions.
• Resolve customer complaints by identifying the best possible solutions.
• Maintain accurate records of customer interactions and transactions.
• Process customer requests, orders and follow-up activities.
• Coordinate with internal departments to ensure customer satisfaction.
• Meet service quality standards and response time targets.
• Build positive relationships with customers through excellent communication.
• Stay updated on company products, services and policies.
• Perform other customer support and administrative duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Problem-solving

Customer-focused mindset

Ability to work under pressure

Education

High school diploma or Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

We are looking for a friendly professional and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries provide accurate information resolve issues efficiently and ensure an excellent customer experience through phone email chat or in-person support.

Key Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Assist customers with product service and account-related questions.
• Resolve customer complaints by identifying the best possible solutions.
• Maintain accurate records of customer interactions and transactions.
• Process customer requests orders and follow-up activities.
• Coordinate with internal departments to ensure customer satisfaction.
• Meet service quality standards and response time targets.
• Build positive relationships with customers through excellent communication.
• Stay updated on company products services and policies.
• Perform other customer support and administrative duties as assigned.

Requirements

• High school diploma or bachelors degree (preferred).
• Previous experience in customer service call center retail or a similar role is an advantage.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong interpersonal and problem-solving skills.
• Good computer knowledge including Microsoft Office and CRM software.
• Ability to work under pressure in a fast-paced environment.
• Positive attitude patience and a customer-first mindset.
• Willingness to work flexible shifts if required.

Benefits

• Competitive salary package.
• Visa sponsorship (where applicable).
• Medical insurance.
• Annual paid leave.
• Career growth and training opportunities.
• Supportive and professional work environment.
• Other benefits as per UAE Labour Law and company policy.