Customer Experience & Admin Specialist

People (Professional Employers Pvt Ltd); Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team in Dubai. The role focuses on handling inquiries across walk-ins, phone, email or chat, providing clear information and aiming for at least a 10% conversion rate while maintaining professional service.

You will record all interactions in Bitrix, categorize feedback, coordinate with internal departments to meet customer requirements, and support daily office operations, scheduling, and HR/administrative tasks

Qualifications

• Bachelor's or Master's degree (BBA/MBA preferred).
• 1–2 years UAE experience in customer service or office administration.
• Proficiency in MS Office and CRM tools.
• Strong verbal and written English communication.
• Excellent organizational and multitasking abilities.

Responsibilities

• Attend all incoming inquiries (walk-in, phone, email, or chat) with clear, accurate information and aim for customer conversion.
• Handle inquiries or complaints empathetically, follow established protocols, and follow up for timely resolution.
• Record interactions in Bitrix, categorize data, highlight recurring issues, and suggest improvements.
• Coordinate with internal departments to communicate customer requirements and ensure timely responses.
• Maintain front desk and office environment, assist scheduling, and support HR/admin tasks when needed.

Skills

MS Office

CRM tools

English communication

Education

Bachelor's/MBA (preferred)

Tools

CRM software

Job description

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team in Dubai. The role focuses on handling inquiries across walk-ins, phone, email or chat, providing clear information and aiming for at least a 10% conversion rate while maintaining professional service.

You will record all interactions in Bitrix, categorize feedback, coordinate with internal departments to meet customer requirements, and support daily office operations, scheduling, and HR/administrative tasks