Customer Service Executive

People; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team in Dubai. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

Attend inquiries via walk-in, phone, email or chat, ensuring clear information and achieving a minimum 10% conversion rate. You will manage office operations, support HR tasks, and maintain a professional front desk at all times.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• 1–2 years UAE experience in customer service or office administration.
• Proficiency in MS Office and CRM tools.
• Strong verbal and written English communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Attend all incoming sales inquiries via walk-in, phone, email or chat.
• Provide information about products and strive for at least 10% customer conversion.
• Handle inquiries or complaints empathetically and follow up for resolution.
• Record interactions in Bitrix and analyze feedback for improvements.
• Coordinate with internal departments to relay customer requirements.
• Manage daily office operations and vendor coordination.
• Assist in scheduling meetings and maintaining records and documentation.
• Support HR/administrative functions and keep the front desk welcoming.

Skills

Customer service

CRM tools

MS Office

Communication

Organization

Education

Bachelor's or Master's degree (BBA/MBA preferred)

Tools

Bitrix

Job description

About the job Customer Service Executive

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

JOB REQUIREMENTS

• Attend all incoming sales inquiries (walk-in, phone, email, or chat) by providing clear and accurate information about products in a professional, systematic, and focused manner, ensuring at least a 10% customer conversion rate.
• Handle all customer inquiries or complaints empathetically, take necessary action as per established protocols, and follow up for timely resolution to ensure customer satisfaction and retention.
• Record all customer interactions, issues, and feedback (in Bitrix), categorize and analyze data, highlight recurring issues, and suggest improvements for enhanced customer experience.
• Coordinate with internal departments to communicate customer requirements and ensure timely responses through proper channels.
• Manage daily office operations, including maintaining office supplies, coordinating with vendors, and ensuring a well-organized and professional office environment.
• Assist in scheduling meetings, handling correspondence, and maintaining records and documentation efficiently.
• Support HR and administrative functions such as visitor management, filing, and staff coordination when required.
• Ensure the front desk and office area remain clean, welcoming, and professional at all times.

JOB SPECIFICATIONS

• Bachelor's or Master's degree (BBA/MBA preferred).
• 1 to 2 years of UAE experience in customer service or office administration.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Strong verbal and written communication skills in English.
• Excellent organizational and multitasking abilities
• Professional attitude, punctuality, and attention to detail
• Ability to handle customers with empathy and maintain confidentiality

Location: Dubai