Customer Service Agent

EGolf International LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

EGolf International LLC in Dubai is seeking a Customer Service Agent to handle incoming calls, website chat and email queries and to identify customers’ needs to achieve satisfaction.

You will build sustainable relationships with customer accounts, provide accurate information, manage complaints, keep records, and coordinate with the e-commerce team to ensure on-time delivery while maintaining high service standards.

Qualifications

• Fluent in English with strong written and verbal communication.
• Proven customer support experience or as a Client Service Representative.
• Experience with CRM systems and practices.
• UAE experience is mandatory.
• Minimum 2 years in Customer Service and in Retail divisions.

Responsibilities

• Manage incoming calls, website chat and mail queries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information using the appropriate details, methods & tools.
• Handle customer complaints and provide solutions; follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts and files.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Collaborate with the e-commerce team to ensure timely product delivery.

Skills

English proficiency

Written & verbal communication

Customer support experience

Phone handling

Customer orientation

CRM familiarity

CSR experience (2y)

Retail experience (2y)

UAE experience

Multitasking

Instruction-following

Fast learner

Team player

Tools

CRM systems

Job description

• Manageincoming calls, Website chat and Mail queries

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the appropriate details, methods & tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Interact with e-commerce team to ensure the product is delivered on time without any pending

Desired Candidate Profile

• Proficiency in English

• Good written and verbal communication.

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Minimum 2 years of Experience as Customer Service agent

• Minimum 2 years in Retail Division

• UAE experience mandatory

• Ability to multi-task.

• Good in taking instructions and following them.

• Fast learner and ability to adapt.

• Team Player