Customer Service Executive

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 47,000 - 71,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Friendly working environment

Career growth opportunities

Performance-based incentives

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a friendly and professional Customer Service Executive to handle inquiries via phone, WhatsApp, email, and other channels. You will provide accurate information about our products and services while building strong customer relationships.

Freshers are welcome to apply. The role emphasizes clear communication, problem solving, and meeting service targets, with opportunities for training, development, and career growth in a supportive team

Qualifications

• Bachelor’s degree or relevant qualification.
• Freshers are welcome to apply.
• Previous customer service experience is an advantage but not mandatory.
• Excellent communication and interpersonal skills.
• Good English communication skills.
• Professional, friendly, and positive attitude.
• Strong problem-solving skills.
• Basic computer and Microsoft Office knowledge.
• Ability to work under pressure and manage multiple tasks.
• UAE experience is an advantage.

Responsibilities

• Handle customer inquiries through phone, WhatsApp, email, and other communication channels.
• Provide accurate information about company products and services.
• Respond to customer complaints and resolve issues professionally.
• Follow up with customers to ensure complete satisfaction.
• Maintain records of customer interactions and requests.
• Coordinate with internal departments to resolve customer concerns.
• Build and maintain positive relationships with customers.
• Collect customer feedback and report issues to management.
• Meet customer service and performance targets.
• Assist with general administrative and customer service tasks.

Job description

We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, resolving issues, and maintaining strong customer relationships. Freshers are welcome to apply!

Key Responsibilities

• Handle customer inquiries through phone, WhatsApp, email, and other communication channels.
• Provide accurate information about company products and services.
• Respond to customer complaints and resolve issues professionally.
• Follow up with customers to ensure complete satisfaction.
• Maintain records of customer interactions and requests.
• Coordinate with internal departments to resolve customer concerns.
• Build and maintain positive relationships with customers.
• Collect customer feedback and report issues to management.
• Meet customer service and performance targets.
• Assist with general administrative and customer service tasks.

Requirements

• Bachelor’s degree or relevant qualification.
• Freshers are welcome to apply.
• Previous customer service experience is an advantage but not mandatory.
• Excellent communication and interpersonal skills.
• Good English communication skills.
• Professional, friendly, and positive attitude.
• Strong problem-solving skills.
• Basic computer and Microsoft Office knowledge.
• Ability to work under pressure and manage multiple tasks.
• UAE experience is an advantage.

What We Offer

• Competitive salary.
• Training and development opportunities.
• Friendly working environment.
• Career growth opportunities.
• Performance-based incentives.