Sales -ID -35275

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

NADIA Recruitment & Management Consultants in Dubai is seeking a friendly, professional Customer Service Representative to handle inquiries, provide product information, and ensure an excellent customer experience aligned with company values. Ideal candidates have 1–3 years in customer service, strong English communication (Arabic is a plus), and proficiency in MS Office and CRM systems.

You will maintain records, coordinate with internal teams, and comply with UAE regulations in a fast-paced

Qualifications

• 1–3 years of experience in customer service or a related role.
• English communication is essential; Arabic is a strong advantage.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and in-person professionally and promptly.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Maintain accurate customer records and update internal systems.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Follow up with customers to ensure satisfaction and service quality.
• Adhere to company service standards and UAE compliance requirements.

Skills

Excellent communication

Interpersonal skills

Problem-solving

MS Office

CRM systems

Arabic language

Education

High school diploma

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Job Summary:

Our Client is looking for a friendly, professional, and customer-focused Customer Service Representative to join our Dubai office. The role involves handling customer inquiries, providing product and service information, resolving issues, and ensuring an excellent customer experience aligned with the company's values.

Key Responsibilities:

• Handle customer inquiries via phone, email, WhatsApp, and in-person professionally and promptly
• Provide accurate information about company products, services, policies, and procedures
• Resolve customer complaints and issues efficiently while maintaining a positive attitude
• Maintain accurate customer records and update internal systems
• Coordinate with internal teams to ensure timely resolution of customer requests
• Follow up with customers to ensure satisfaction and service quality
• Adhere to company service standards and UAE compliance requirements

Requirements:

• High school diploma or bachelor's degree (preferred)1-3 years of experience in customer service or a related roleExcellent communication skills in English (Arabic is a strong advantage)Strong interpersonal and problem-solving skillsProficiency in MS Office and CRM systemsAbility to work in a fast-paced environment and manage multiple tasks