Customer servicer executive - Emirati female

Reliance Career Opportunities; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Reliance Career Opportunities is seeking a Customer Service Executive (Emirati female) in Dubai, UAE. The role focuses on handling customer inquiries, processing orders, and coordinating with logistics to ensure on-time delivery.

The ideal candidate has experience in customer service or related roles, strong communication skills, and a customer-first mindset suitable for a fast-paced environment. Fresh graduates are welcome to apply.

Qualifications

• Experience in customer service or related role.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Customer Inquiries: Respond to customer inquiries and provide timely, accurate information on products, orders, and services.
• Order Management: Process and manage customer orders, ensuring accurate entry and timely fulfillment.
• Product Recommendations: Offer expert product recommendations and assist customers in selecting the right products based on their needs.
• Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provide updates on order status.
• Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuring customer satisfaction at all times.
• Relationship Building: Build and maintain strong relationships with customers to drive loyalty and repeat business.
• Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
• Record Maintenance: Maintain accurate records of customer orders, communications, and feedback in the system for future reference.
• Customer Account Management: Update and manage customer account information, ensuring data accuracy.
• Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.

Skills

Customer service

Communication skills

Problem solving

Multitasking

CRM software

Microsoft Office

Education

High school or diploma

Bachelor's degree

Fresh graduates

Tools

CRM software

Microsoft Excel

Microsoft Word

Job description

About the job Customer servicer executive - Emirati female

Date Posted: 22-11-24

Job location: Dubai - UAE

Candidate Must be in UAE

*high school / diploma holders / degree holder / freshers can APPLY

Key Responsibilities & Accountabilities:

• Customer Inquiries: Respond to customer inquiries and provide timely, accurate informationon products, orders, and services.
• Order Management: Process and manage customer orders, ensuring accurate entry andtimely fulfillment.
• Product Recommendations: Offer expert product recommendations and assist customers inselecting the right products based on their needs.
• Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provideupdates on order status.
• Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuringcustomer satisfaction at all times.
• Relationship Building: Build and maintain strong relationships with customers to drive loyaltyand repeat business.
• Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
• Record Maintenance: Maintain accurate records of customer orders, communications, andfeedback in the system for future reference.
• Customer Account Management: Update and manage customer account information,ensuring data accuracy.
• Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.

Requirements:

• Experience: Previous experience in customer service, sales, or a related role. Experience in the foodindustry is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability toengage and assist customers.
• Problem-Solving: Strong problem-solving abilities and a customer-first attitude.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience withCRM or order management software.
• Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.