Customer Service Excellence Representative - UAE National only

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai is looking for a Customer Service Excellence Representative (UAE National) to deliver outstanding patient care. The role involves responding to inquiries, managing appointments, and addressing concerns to ensure a positive patient experience. Ideal candidates must have strong communication skills, a Bachelor’s degree, and prior experience in customer service. The position offers an opportunity to work in a dynamic healthcare environment, focusing on exceptional patient interaction and support.

Qualifications

• UAE National with a Family Book is a must.
• Prior experience in customer service preferred.
• Knowledge of healthcare processes is an advantage.

Responsibilities

• Respond to patient inquiries through various channels.
• Schedule and manage patient appointments effectively.
• Address patient concerns and track interactions in CRM.
• Ensure a positive patient experience and solicit feedback.
• Maintain accurate records in the patient management system.

Skills

Exceptional communication skills

Interpersonal skills

Organizational abilities

Time-management abilities

Empathy towards patients

Proficiency in CRM systems

Basic IT skills

Fluent in English

Education

Bachelor’s degree

Job description

Description

Job Summary:

GluCare Integrated Diabetes Center is seeking a dedicated and customer‑focused Customer Service Excellence Representative (UAE National) passionate about delivering excellent patient care and thriving in a dynamic healthcare setting to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email and other communication channels. This role requires strong interpersonal skills, a patient‑centered approach, and the ability to handle inquiries efficiently in a fast‑paced healthcare environment.

Key Responsibilities

Patient Communication

• Respond promptly and professionally to patient inquiries via phone, email and other channels.
• Provide accurate information about clinic services, appointments and care protocols.

Appointment Coordination

• Schedule, reschedule and confirm patient appointments in coordination with clinic operations.
• Proactively manage cancellations and follow‑ups to optimize clinic schedules.

Problem Resolution

• Address and resolve patient concerns or elevate complex issues to the appropriate department.
• Ensure all interactions are logged and tracked in the clinic’s CRM system for follow‑up and reporting.

Patient Experience

• Uphold the highest standards of customer service, ensuring a seamless and positive experience for all patients.
• Solicit feedback from patients to identify areas for service improvement.

Administrative Support

• Maintain up‑to‑date records in the patient management system.
• Assist in generating and distributing patient‑related communications, including reminders and follow‑up notices.

Requirements

Key Competencies

• UAE National with a Family Book – A MUST
• Exceptional communication and interpersonal skills.
• Ability to empathize with patients and resolve issues effectively.
• Strong organizational and time‑management abilities.
• Proficiency in CRM systems and basic IT skills.
• Fluent in English.

Qualifications

• Bachelor’s degree.
• Prior experience in customer service, preferably in a healthcare or call‑center environment.
• Knowledge of healthcare processes and patient care is an advantage.

Required Experience

Unclear Seniority