Customer Service cum Front Desk Receptionist (UAE National)

Deluxe Holiday Homes; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading vacation rental management firm in Fujairah is seeking a Front Desk Receptionist cum Admin. The ideal candidate is an UAE National fluent in Arabic and English, possesses a valid UAE driving license, and has excellent communication skills. This role involves welcoming guests, processing reservations, and handling inquiries. We offer a competitive salary, medical insurance, and opportunities for professional growth.

Benefits

Competitive Salary Package

Medical Insurance Plan

Annual Air Ticket Allowance

A great working environment

Company-provided laptop and SIM card

Comprehensive training and support

Opportunities for professional development and growth within the company

Qualifications

• UAE National with Family Book required.
• Fluency in Arabic and English, both written and spoken.
• Must possess a valid UAE driving license.
• Owning a personal vehicle is mandatory.
• Possesses excellent communication skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process reservations over the phone, via email, or in-person.
• Ensure that all reservations have accurate and detailed information.
• Provide accurate information about our properties, amenities, and local attractions.
• Assist with general administrative tasks, such as answering phone calls, office supplies procurement, etc.
• Prepare daily schedule and coordinate with Housekeeping and maintenance teams for daily operations.
• Coordinate with operations team to ensure guest satisfaction.
• Other additional admin task assigned by the supervisor.

Job description

Overview

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. We manage over 800+ properties and employ a dedicated team of over 300+ professionals. We are looking for a highly motivated and experienced English and Arabic speaker UAE National as a Front Desk Receptionist cum Admin with a valid UAE Driving License to join our newly established Fujairah branch (located in Sharm neighborhood, Fujairah).

Note: Our office is situated in the Sharm area of Fujairah. The ideal candidate must possess the ability to commute to and from the office using their own personal vehicle.

Responsibilities

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process reservations over the phone, via email, or in-person.
• Ensure that all reservations have accurate and detailed information.
• Provide accurate information about our properties, amenities, and local attractions.
• Assist with general administrative tasks, such as answering phone calls, office supplies procurement, etc.
• Prepare daily schedule and coordinate with Housekeeping and maintenance teams for daily operations.
• Coordinate with operations team to ensure guest satisfaction.
• Other additional admin task assigned by the supervisor.

Benefits

• Competitive Salary Package;
• Medical Insurance Plan;
• Annual Air Ticket Allowance;
• A great working environment;
• Company-provided laptop and SIM card;
• Comprehensive training and support;
• Opportunities for professional development and growth within the company.

Requirements

• UAE National with Family Book required.
• Fluency in Arabic and English, both written and spoken;
• Must possess a valid UAE driving license;
• Owning a personal vehicle is mandatory;
• Possesses excellent communication skills;
• Strong problem-solving and decision-making abilities.

If you are a friendly and professional individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of creating unforgettable experiences for our guests.