Customer Service Assistant

WUZZUF; Remote; AED 60,000 - 120,000; Full time

Job summary

A customer service firm is looking for 2 customer service agents in Dubai to manage online support through WhatsApp, email, and social media. The ideal candidates should be fluent in Arabic and English, have fast typing skills, and be adept at handling multiple conversations. Responsibilities include responding to customer inquiries, confirming Cash on Delivery orders, and providing professional support while ensuring quality service. Previous experience in online customer service is preferred.

Qualifications

• Previous experience in online customer service or chat-based sales is preferred.
• Reliable internet connection and suitable device for remote work.

Responsibilities

• Reply to customer inquiries through WhatsApp, email, and social media chats.
• Confirm Cash on Delivery (COD) orders via written communication.
• Verify customer details (name, phone number, address).
• Accurately enter and update order information.
• Follow up with the shipping team to ensure orders are processed smoothly.
• Handle complaints and provide professional customer support.
• Provide clear and helpful responses to customers.

Skills

Fluency in Arabic

Fluency in English

Fast typing skills

Professional chat etiquette

Attention to detail

Ability to handle multiple conversations

Job description

We are hiring 2 customer service agents to handle online support and order confirmation via WhatsApp, email, and chat platforms.

Job Responsibilities

• Reply to customer inquiries through WhatsApp, email, and social media chats.
• Confirm Cash on Delivery (COD) orders via written communication.
• Verify customer details (name, phone number, address).
• Accurately enter and update order information.
• Follow up with the shipping team to ensure orders are processed smoothly.
• Handle complaints and provide professional customer support.
• Provide clear and helpful responses to customers.
• Fluency in Arabic and English (written communication).
• Fast typing skills and professional chat etiquette.
• Ability to handle multiple conversations at the same time.
• Strong attention to detail and organization skills.
• Reliable internet connection and suitable device for remote work.
• Commitment to work schedules and daily targets.
• Previous experience in online customer service or chat-based sales is preferred.