Customer Service Advisor - UAE National

Concentrix; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service firm in the UAE is seeking a Customer Service Advisor - UAE National. In this role, you will be responsible for providing exceptional service via telephone, handling customer inquiries, and identifying sales opportunities. Ideal candidates should be bilingual in English and Arabic, possess at least one year of call center experience, and have strong communication skills. This position offers the opportunity for professional growth in a fast-paced environment.

Qualifications

• Min. 1 year call center/customer service experience preferably in real estate.
• Fluent in English and Arabic.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Receive and manage inbound calls from customers.
• Provide high quality customer service to inquiries.
• Identify and maximize selling opportunities.
• Participate in outbound calling programs as needed.

Skills

Bilingual in English and Arabic

Good communication and interpersonal skills

Proficient in MS Excel

Customer service experience

Cheerful personality

Empathetic and patient

Presentable and professional

Education

Bachelor's degree preferred

Job description

Job Title

Customer Service Advisor - UAE National

Job Description

This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive inbound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross‑selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.
• Participate in outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call center / customer service experience preferably within real estate sector.
• A bilingual fluent English and Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements

Time Type

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents