Customer Service Advisor - Arabic speaker (Abu Dhabi)

Concentrix; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor who is fluent in both Arabic and English. This role requires excellent communication skills and the ability to handle inbound calls while maintaining high standards of call quality. Applicants should have at least one year of experience in a call center environment, preferably in banking or healthcare. A cheerful personality and the ability to work in a fast-paced setting are essential. Full-time position with rotational shifts.

Qualifications

• 1 year experience in a call/contact center, preferably in a relevant sector.
• Ability to work in a fast-paced, high-production environment.
• Open to work in rotational shifts.

Responsibilities

• Receive inbound calls and maintain call standards.
• Answer enquiries with correct information.
• Identify selling opportunities.

Skills

Fluent English (B2+)

Fluent Arabic

Good communication skills

MS Excel

Empathy

Telephone etiquette

Education

Bachelor's degree preferred

Job description

Job Title

Customer Service Advisor – Arabic speaker (Abu Dhabi)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Essential Functions / Core Responsibilities

• Receive inbound calls while maintaining standards for number of calls, pick‑up time, duration, and call quality.
• Answer enquiries efficiently and politely with correct information, redirecting as appropriate.
• Identify and maximize selling and cross‑selling opportunities.
• Identify customer problems and offer solutions.
• Continuously learn to stay up‑to‑date with changes to products, services, and procedures.
• Participate in outbound calling programs and other projects as required.
• Handle projects and tasks as requested by management.
• Perform customer transactions accurately and efficiently.

Required Education, Skills and Qualifications

• Minimum 1 year call/contact center experience within banking, financial, insurance, or healthcare sector, preferably telephonic.
• Bilingual fluent English (B2+) and Arabic speaker.
• Good communication and interpersonal skills.
• Competent PC use, must be good at MS Excel formulas.
• Graduate preferred; combination of education and experience may substitute for bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette; loves speaking over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast‑paced, high‑production environment.
• Results‑driven, enthusiastic, attention to detail and dependable; eager to learn the trade.
• Open to work – 8 hours a day, any 5 days a week in rotational shifts, ready to adapt for internal roles over time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

EEO Statement

Concentrix is an equal‑opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ARE Abu Dhabi – Building Khaleej Area

Language Requirements

Arabic (fluent) and English (B2+)

Time Type

Full time