Customer Service & Administrator

Zurich International Life; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international insurance firm based in Dubai is seeking candidates for a role focused on customer relationship management and quality assurance. Responsibilities include achieving targets, resolving customer queries, and promoting a supportive team culture. A Bachelor's degree and experience in insurance or corporate savings are preferred, alongside strong analytical and communication skills in English and Arabic. Join us at this dynamic firm and grow your career with a diverse team.

Qualifications

• Bachelor’s degree preferred, with prior experience in a related field.
• Understanding of Insurance and corporate savings/end-of-service benefits preferred.
• Previous experience in an international and diverse cultural organization is beneficial.

Responsibilities

• Achieve productivity, efficiency, and quality standards.
• Build and maintain customer relationships.
• Resolve basic queries from customers and agents.
• Identify and promote continuous improvement opportunities.

Skills

Analytical mindset

Attention to details

Excellent knowledge of Microsoft Office

Negotiation skills

Digital Literacy

Communication skills in English and Arabic

Education

Bachelor’s degree or equivalent

Job description

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Job Accountabilities

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, and work collaboratively across all operational areas.
• They take personal responsibility for resolving basic queries from customers and agents.
• They help identifying and taking forward continuous improvement opportunities.

Qualifications

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred. Previous experience working within an international and diverse cultural organization would be beneficial.

Skills

• Analytical and problem‑solving mindset.
• Accuracy and attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Additional Information

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing Date: 06 January 2026