Customer Relationship Officer

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE seeks a Customer Relationship Officer to ensure quality service, manage account documentation, and promote financial products. The ideal candidate will have knowledge of Retail Banking products and UAE banking practices, strong sales skills, and ability to manage subordinates effectively. This role includes compliance with operational controls and continuous improvement processes, contributing significantly to the branch’s service quality and performance metrics.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough understanding of ADIB’s Retail Credit & Operational Policies.
• Good knowledge of UAE banking practices and regulations.

Responsibilities

• Manage deposit account documentation and related inquiries.
• Handle finance account documentation and approvals.
• Sell and promote ADIB’s products and services.
• Manage subordinates and plan their training.
• Support internal audits and compliance with policies.

Skills

Broad knowledge of Retail Banking products & services

Knowledge of UAE banking practices

Sales skills

Training skills

Management Information skills

Job description

Role: Customer Relationship Officer

Location: BR-Dubai Hills Mall Branch

Role Purpose

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image.

Staff Management and coordination.

Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Results Required

• Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year.
• Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills