Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE is looking for a Customer Relationship Officer to manage customer service delivery and ensure compliance with operational controls. Key responsibilities include handling account documentation and inquiries, promoting financial products, and managing staff. Applicants should have broad knowledge of banking services, sales skills, and an understanding of UAE regulations. This role is essential for maintaining service quality and achieving financial targets in a customer-centric environment.

Qualifications

• Broad knowledge of retail banking financial products and services.
• Thorough knowledge of retail credit and operational policies.
• Good knowledge of UAE banking regulations and risks.

Responsibilities

• Manage deposit and finance account documentation.
• Sell and promote ADIB’s products.
• Coordinate staff training and performance.

Skills

Retail Banking financial products knowledge

UAE banking practices knowledge

Sales skills

Management Information skills

Job description

Role

Customer Relationship Officer

Location

Baniyas- Mussafah- Dalma mall

Role Purpose

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities

1. Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
3. Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image.
4. Staff Management and coordination. Management of subordinates, plan their training and appraisal.
5. Perform other tasks specified by Management.

Results Required

1. Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
2. Continuous Improvement – Assist CRM to recommend workflow changes leading to process improvements to the branch manager at least once a year.
3. Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating to financial products and financial customer services.
4. Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s policies & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required

1. Broad knowledge of ADIB’s Retail Banking financial products & services.
2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
3. Good Knowledge of UAE banking practices, regulations & risks.
4. Thorough Knowledge of all the regulations issued by Central Bank of UAE.
5. General awareness of competitors in the local market.
6. Fair knowledge of service standards.
7. Training skills.
8. Sales skills.
9. Management Information skills.
10. Computer skills.