Customer Relations & Service Lead

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE is looking for a Customer Relationship Officer to manage customer service delivery and ensure compliance with operational controls. Key responsibilities include handling account documentation and inquiries, promoting financial products, and managing staff. Applicants should have broad knowledge of banking services, sales skills, and an understanding of UAE regulations. This role is essential for maintaining service quality and achieving financial targets in a customer-centric environment.

Qualifications

• Broad knowledge of retail banking financial products and services.
• Thorough knowledge of retail credit and operational policies.
• Good knowledge of UAE banking regulations and risks.

Responsibilities

• Manage deposit and finance account documentation.
• Sell and promote ADIB’s products.
• Coordinate staff training and performance.

Skills

Retail Banking financial products knowledge

UAE banking practices knowledge

Sales skills

Management Information skills

Job description

A prominent bank in the UAE is looking for a Customer Relationship Officer to manage customer service delivery and ensure compliance with operational controls. Key responsibilities include handling account documentation and inquiries, promoting financial products, and managing staff. Applicants should have broad knowledge of banking services, sales skills, and an understanding of UAE regulations. This role is essential for maintaining service quality and achieving financial targets in a customer-centric environment.