Customer Development Manager - Travel Retail Middle East

PUIG Deutschland GmbH; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury brand company is seeking a skilled commercial analyst to join their Dubai team. This role involves analyzing financial data and market trends to provide strategic insights that enhance business performance in the Travel Retail Middle East sector. Ideal candidates will have experience in commercial analysis, strong proficiency in tools like Microsoft Excel and Power BI, and excellent communication skills. The company offers a competitive compensation package and a creative work culture.

Benefits

Learning and development opportunities

Creative work culture

Competitive compensation and benefits package

Qualifications

• Experience in commercial analysis or business intelligence, preferably in Travel Retail or FMCG.
• Strong understanding of commercial KPIs and sell-through dynamics.
• Advanced proficiency in Microsoft Excel and Power BI.
• Excellent communication for diverse audiences.

Responsibilities

• Analyse retailer trends and financial data for strategic insights.
• Build and maintain dashboards tracking brand performance.
• Collaborate with teams for planning and performance reviews.

Skills

Commercial analysis

Business intelligence

Microsoft Excel

Power BI

Presentation skills

Analytical thinking

Communication

Strategic thinking

Job description

Location: DUBAI, DU, AE

Team: Commercial & Business Development

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

This role offers the opportunity to influence strategic and commercial decision-making across the Travel Retail Middle East business. You will provide high-impact analytical support and commercial insights, enhancing performance visibility, identifying growth opportunities, and enabling data-driven actions. The role involves analysing sell-out and value market share performance, financial data, consumer insights, and retailer trends to support business performance and long-term growth.

What you'll get to do

Insight & Opportunity Identification

• Analyse retailer data, sell out and value market share trends, financial KPI's and consumer insights to uncover growth opportunities and present them in an actionable format.
• Aggregate and clean data from multiple sources (internal systems, retailer reports, market panels) to ensure accuracy and consistency.
• Support commercial and strategic planning through scenario modelling, fragrance market forecasting, budgeting and predictive analytics using Excel and Power BI.
• Provide strategic recommendations based on brand and segment performance (e.g. Prestige, Niche and Lifestyle segment – and levers, Novelty, Value Offer, Core and Sets).
• Translate complex data into clear, compelling presentations for internal stakeholders and external partners using PowerPoint.
• Respond to urgent data requests, including end-of-month performance reviews, retailer scorecards, and business case support.

Performance & Planning Support

• Build and maintain monthly and quarterly dashboards tracking brand performance, category trends, retailer dynamics, and sell-through trends across TRME.
• Collaborate with cross-functional teams (marketing, commercial, finance, sell through and education) to ensure insights are embedded into commercial planning and execution.
• Prepare performance reviews and strategic updates to internal stakeholders and customers.

We'd love to meet you if you have

• Experience in commercial analysis, business intelligence, or a similar role. Experience in Travel Retail, FMCG, or Luxury sectors preferred.
• Strong understanding of commercial KPIs, sell-through dynamics, and retailer scorecards.
• Familiarity with data governance and reporting standards.
• Advanced skills in Microsoft Excel and POWER BI building interactive dashboards, integrating multiple data sources, and visual storytelling.
• Strong PowerPoint skills crafting executive-level presentations that distil data into actionable insights.
• Analytical and detail-oriented, with a proactive mindset.
• Strong communicator, able to simplify complex data for diverse audiences.
• Collaborative and agile, comfortable working across functions and geographies.
• Strategic thinker with strong commercial acumen and problem-solving capabilities.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.