Customer Care Centre Service Coordinator

Siemens Healthineers; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global healthcare technology company is seeking a Customer Care Centre Service Coordinator in Dubai, UAE. This role involves coordinating customer service requests and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates should have a background in Biomedical Engineering or related fields, possess excellent organizational and communication skills, and be proficient in Microsoft Office. Flexibility for a 24/7 work schedule is required.

Qualifications

• Graduated Biomedical Engineer, Electrical Engineering, Clinical Engineering or related courses.
• Excellent organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office products and English.

Responsibilities

• Serve as the first point of contact for customers.
• Coordinate daily customer service requests.
• Direct communication with customers to schedule services.
• Ensure all service requests are well communicated and organized.

Skills

Excellent organizational skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Proficiency in English

Education

Graduated Biomedical Engineer or related fields

Tools

SAP MM and SD modules

Job description

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Centre Service Coordinator based in Dubai, UAE.

Your role :

As part of the Siemens Customer Care Centre team, you will be part of experienced Customer Care Centre representatives and be responsible for coordinating the daily customer service requests for the UAE and the lower Gulf countries Oman, Qatar, and Bahrain. In your role as CCC Service Coordinator, you will be accountable for providing assistance, support and information for Siemens Healthineers customers and for several Siemens offices to meet customers’ needs, to ensure customer satisfaction and the performance demands through effective communication and problem-solving.

Responsibilities

• Serve as the first point of contact for Siemens Healthineers customers.
• Maintenance Operation including Call handling, ticket creation, clarification, Dispatching till ticket closure
• Direct communication with Siemens Customers to coordinate and schedule field service activities and resources to ensure customer expectations and commitments are met on time.
• Creation and monitoring of different types of notifications based on customer requests
• Scheduling CSEs and CESs based on requested field service jobs in respective regions.
• Coordinate the dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and CES visits.
• Provide support, information, prioritization, and coordination of assigned CSEs/CESs of related service requests.
• Ensure all service requests and dispatches are well communicated, documented, prioritized and organized for review & follow-up actions.

Qualifications/Profile

• You are a graduated Biomedical Engineer (preferred), or you studied Electrical Engineering/ Clinical Engineering or related courses of study
• Excellent organizational, interpersonal, and communication skills
• Proficiency in Microsoft Office products is a must
• Knowledge of SAP MM and SD modules is an advantage
• Proficiency in English is a must
• Flexibility to work in a 24/7 schedule including weekends in rotational basic

To find out more about the specific business, have a look at Siemens Healthineers products & services.

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Check our Careers Site at Siemens Healthineers Careers.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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