Customer Care Associate - Portuguese and English

NTT DATA; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Care Associate fluent in Portuguese and English to enhance client experiences in Dubai. In this role, you'll engage with clients through various communication channels, ensuring their inquiries are addressed and providing essential support during the deployment of property management systems. You'll be responsible for fostering strong relationships, managing multiple client interactions, and ensuring compliance with brand standards. Join a forward-thinking company where your problem-solving skills and customer service expertise will make a significant impact on client satisfaction and operational success.

Qualifications

• Fluent in Portuguese and English with prior hotel work experience.
• Strong analytical and troubleshooting skills are essential.

Responsibilities

• Manage customer through the implementation of a property management system.
• Develop strong relationships with clients via phone and email.

Skills

Fluent in Portuguese

Fluent in English

Analytic skills

Troubleshooting skills

Customer service experience

Tools

Property Management Systems (PMS)

Central Reservations Systems

Revenue Management Systems

Global Distribution Systems

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate - Portuguese and English to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

Customer Care Associate - Portuguese and English

Overview

Interacts with clients through telephone, email and online in response to inquiries. Provides information pertaining to client requests. Applies knowledge of systems and operations in support of assigned client group. Resolves client questions, complaints and requests, frequently involving some policy interpretation.

Responsibilities

1. Responsible for managing a customer through the complete implementation and deployment process of a property management system.
2. Develop and maintain a strong supporting relationship with the property through phone calls and emails.
3. Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
4. Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
5. Manage the customer relationship through the deployment process to ensure satisfaction. Schedule and monitor the completion of the installation.
6. Provide updates to vendors when necessary.
7. Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups.
8. Responsible for managing multiple relationships for deployment at the same time.

Key Skills

1. Fluent in Portuguese and English Languages
2. Have prior hotel work-experience in front-office or other direct customer interface roles
3. Computer savvy resources with analytic and troubleshooting skills and a knack to find solutions to technology-based problems
4. Knowledge of central reservations systems, property management systems, revenue management systems and global distribution systems considered a plus

Experience in planning, implementation and deployment of Property Management Systems (PMS) such as OperaPMS.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.