Crypto Support QA Analyst: Elevate Customer Experience

Bitunix Fintech LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A prominent fintech company in Dubai seeks a meticulous Customer Support QA Analyst to ensure high-quality interactions between their support team and users. You will monitor support tickets, live chats, and emails for compliance with internal standards and customer satisfaction. The ideal candidate has at least 2 years of QA experience in customer support, with strong analytical skills and familiarity with crypto platforms. This role is essential in shaping a top-tier support experience in the rapidly evolving crypto and blockchain space.

Qualifications

• Minimum 2 years of QA experience in customer support or customer experience teams.
• At least 1 year in the crypto, fintech, or blockchain space.
• Deep understanding of customer challenges with crypto platforms.
• Strong familiarity with QA metrics and scorecards.
• Experience using support platforms like Zendesk or Salesforce.

Responsibilities

• Audit support interactions for quality and compliance.
• Identify customer pain points through performance analysis.
• Collaborate on training materials and standardize procedures.
• Ensure adherence to internal compliance standards.
• Provide insights based on customer support trends.

Skills

Customer advocacy

Analytical skills

Attention to detail

Communication skills

Tools

Zendesk

Intercom

Freshdesk

Salesforce

MaestroQA

Playvox

Klaus

Scorebuddy

Job description

A prominent fintech company in Dubai seeks a meticulous Customer Support QA Analyst to ensure high-quality interactions between their support team and users. You will monitor support tickets, live chats, and emails for compliance with internal standards and customer satisfaction. The ideal candidate has at least 2 years of QA experience in customer support, with strong analytical skills and familiarity with crypto platforms. This role is essential in shaping a top-tier support experience in the rapidly evolving crypto and blockchain space.