Contract Multisite IT Support Specialist

Commercial Ilerda D'Automocio; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Dautom is seeking an IT Support Specialist in Sharjah for a contract role. You will support desktop, laptop, printer devices and approved peripherals, install and configure new devices, and manage tickets while providing user guidance.

You will interact with network teams for connectivity, maintain documentation, and assist users with OS and application support in both Arabic and English.

Qualifications

• Bachelor's degree mandatory.
• Minimum 2 years IT support experience.
• Arabic proficiency mandatory.
• Valid UAE driving licence mandatory.

Responsibilities

• Support and maintain desktop, laptops, printers and approved peripherals.
• Install and configure devices and software; update OS.
• Perform scheduled preventive maintenance on devices.
• Provide daily technical support and resolve basic faults.
• Prepare user devices per standards and policies.
• Log and track tickets; escalate complex issues to Level 2.
• Provide basic connectivity support; coordinate with networks teams.
• Prepare/update user guides and technical instructions.
• Train users on OS and approved apps.
• Perform other related technical support duties.

Skills

IT support

Desktop support

Office 365/Outlook

Printer setup

Networking basics

ITIL practices

Arabic & English

Education

Bachelor's degree

Tools

Ticketing system

Job description

Dautom is seeking an IT Support Specialist in Sharjah for a contract role. You will support desktop, laptop, printer devices and approved peripherals, install and configure new devices, and manage tickets while providing user guidance.

You will interact with network teams for connectivity, maintain documentation, and assist users with OS and application support in both Arabic and English.