IT Support Specialist

Dautom; Sharjah; Hybrid; AED 45,000 - 78,000; Full time

Job summary

Dautom is seeking an IT Support Specialist in Sharjah to support a globally recognized client. In this contract role, you will handle desktop, printer and peripheral setup, OS and software installation, and end-user support across multiple sites within the UAE.

The role requires at least 2 years of IT support experience, Arabic proficiency, and a valid UAE driving license to travel between sites. Strong customer service and ITIL-style incident handling are valued.

Qualifications

• Bachelor's degree required.
• Minimum 2 years IT support experience.
• Arabic proficiency mandatory.
• Valid UAE driving licence – travel between sites.

Responsibilities

• Support and maintain desktops, printers, scanners, and peripherals.
• Install and configure devices, OS and approved software.
• Carry out scheduled preventive maintenance on devices and peripheral equipment.
• Provide daily IT support and resolve basic hardware/software faults.
• Log and track support tickets, escalate advanced issues to Level 2.
• Train users and prepare user guides and instructions.

Skills

Customer service

Arabic language

English language

End-user support

Windows OS

Networking basics

ITIL awareness

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

IT service desk tools

ITIL

Job description

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.

Position: IT Support Specialist

Job Type: Contract

Location: Sharjah

Key Responsibilities

• Support and maintain desktop and laptop computers, printers, scanners and approved peripherals.
• Install and configure new devices; install and update operating systems and approved software.
• Carry out scheduled preventive maintenance on devices and peripheral equipment.
• Provide daily technical support to users and resolve basic hardware, software and printer faults.
• Prepare and configure user devices in line with standards and policies.
• Log and track support tickets, document actions taken, and **escalate** advanced issues to Level 2.
• Provide basic support for user connectivity issues, coordinating with network and systems teams as needed.
• Prepare or update user guides and technical instructions for systems and off-the-shelf applications.
• Train and guide users on basic use of operating systems and approved applications.
• Perform any other related technical support duties assigned by the direct manager.

Technical Skills

• Windows client OS installation, configuration and troubleshooting
• Microsoft Office / Outlook end-user support
• Printer, scanner and peripheral setup and troubleshooting
• Basic networking (LAN/Wi-Fi connectivity, IP configuration)
• Ticketing / service desk tools and ITIL-style incident handling
• Strong customer service and communication skills in Arabic and English

Mandatory Requirements

• Bachelor's degree (mandatory)
• Minimum 2 years of relevant IT support experience
• Arabic proficiency (mandatory)
• Valid UAE driving licence (mandatory) – role involves travel between sites

Preferred / Advantage

• Professional certifications, e.g. CompTIA A+, Microsoft Certified: Modern Desktop / Endpoint Administrator, ITIL Foundation
• Previous experience supporting a UAE government entity
• Additional hands-on practical experience beyond the minimum

About Dautom

Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.

We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.