IT Support Specialist

Dautom; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Dautom is placing you with a globally recognized client to handle advanced IT support, endpoint configuration, and enterprise AD/Exchange tasks. You will resolve escalated issues, support imaging and deployment, and guide Level 1 staff to improve operations.

The role emphasizes strong technical documentation, problem trend analysis, and adherence to security and licensing policies. A UAE driving license is required to access client sites.

Qualifications

• Bachelor's degree is mandatory.
• Minimum 5 years of relevant IT support experience.
• English proficiency is mandatory.

Responsibilities

• Resolve advanced and escalated IT issues.
• Provide advanced support for OS, office apps, and peripherals.
• Manage endpoint configurations and imaging/deployment procedures.
• Support Active Directory and Exchange services.
• Coordinate with network teams on DNS/DHCP and connectivity.

Skills

Windows troubleshooting

Endpoint management

OS imaging/deployment

Active Directory

Exchange mailbox support

DNS/DHCP networking

Remote support tools

Troubleshooting & trend analysis

Technical documentation

Education

Bachelor's degree

Tools

MDT/WDS

SCCM/Intune

Group Policy

Job description

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.

About the Role

Handles advanced and escalated technical issues, manages standard desktop images and endpoint configuration, supports Active Directory and Exchange within delegated rights, and mentors Level 1 staff.

Key Responsibilities

• Resolve advanced technical faults and cases escalated by Level 1 staff.
• Provide advanced support for operating systems, office applications and peripheral devices, and resolve complex software and hardware issues.
• Manage advanced user-device configurations, support Standard Desktop Images, and handle re-imaging and deployment procedures.
• Support Active Directory and Exchange services and remote-control tools within approved permissions and scope.
• Resolve advanced connectivity issues with network and systems teams; support IP addressing, DNS and DHCP settings within authorized scope.
• Monitor technical configuration and compliance of user devices, coordinating with configuration management and technical audit teams.
• Analyse tickets and recurring problems, identify trends and propose corrective and preventive actions.
• Guide and support Level 1 staff on escalated cases.
• Contribute to applying policies and procedures for user devices, including licensing, usage controls and USB media.
• Perform any other related technical support duties assigned by the direct manager.

Technical Skills

• Advanced Windows client troubleshooting and endpoint management
• OS imaging and deployment (e.g. MDT/WDS, SCCM/Intune or equivalent)
• Active Directory user/computer/group administration; Group Policy basics
• Exchange mailbox support
• Networking fundamentals: TCP/IP, DNS, DHCP
• Remote support tools; problem and trend analysis; technical documentation

Mandatory Requirements

• Bachelor's degree (mandatory)
• Minimum 5 years of relevant IT support experience
• English proficiency (mandatory)
• Valid UAE driving license (mandatory)

Preferred / Advantage

• Professional certifications, e.g. Microsoft Endpoint/Desktop Administrator, CompTIA Network+, ITIL Foundation
• Experience mentoring a Level 1 team
• Arabic language is an advantage (not mandatory)