IT Support Specialist - L2

Commercial Ilerda D'Automocio; Sharjah; On-site; AED 167,000 - 246,000; Part time

Job summary

Dautom is seeking an IT Support Specialist in Sharjah to resolve complex technical issues, manage OS imaging and deployments, and provide advanced end-user support. You will collaborate with network and systems teams to ensure reliable operations and policy compliance.

Requirements include a Bachelor’s degree, 5+ years of IT support experience, and strong English proficiency. A UAE driving license is mandatory for on-site visits where required.

Qualifications

• Bachelor's degree is mandatory.
• Minimum 5 years of relevant IT support experience.
• English proficiency is mandatory.

Responsibilities

• Resolve advanced technical faults and cases escalated by Level 1 staff.
• Provide advanced support for operating systems, office applications and peripheral devices.
• Manage advanced user-device configurations and imaging/deployment procedures.
• Support Active Directory and Exchange services and remote-control tools.
• Resolve connectivity issues with network and systems teams; manage DNS/DHCP settings.
• Monitor device configuration and audit compliance with teams.

Skills

Windows troubleshooting

OS imaging & deployment

AD/Exchange administration

Networking basics

Remote support tools

Policy & compliance guidance

Education

Bachelor's degree

Tools

MDT/WDS

SCCM/Intune

Job description

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.

Position: IT Support Specialist

Job Type: Contract

Location: Sharjah

Key Responsibilities

• Resolve advanced technical faults and cases escalated by Level 1 staff.
• Provide advanced support for operating systems, office applications and peripheral devices, and resolve complex software and hardware issues.
• Manage advanced user-device configurations, support Standard Desktop Images, and handle re-imaging and deployment procedures.
• Support Active Directory and Exchange services and remote-control tools within approved permissions and scope.
• Resolve advanced connectivity issues with network and systems teams; support IP addressing, DNS and DHCP settings within authorised scope.
• Monitor technical configuration and compliance of user devices, coordinating with configuration management and technical audit teams.
• Analyse tickets and recurring problems, identify trends and propose corrective and preventive actions.
• Guide and support Level 1 staff on escalated cases.
• Contribute to applying policies and procedures for user devices, including licensing, usage controls and USB media.

Technical Skills

• Advanced Windows client troubleshooting and endpoint management
• OS imaging and deployment (e.g. MDT/WDS, SCCM/Intune or equivalent)
• Active Directory user/computer/group administration; Group Policy basics
• Exchange mailbox support
• Networking fundamentals: TCP/IP, DNS, DHCP
• Remote support tools; problem and trend analysis; technical documentation

Mandatory Requirements

• Bachelor's degree (mandatory)
• Minimum 5 years of relevant IT support experience
• English proficiency (mandatory)
• Valid UAE driving licence (mandatory)

Preferred / Advantage

• Professional certifications, e.g. Microsoft Endpoint/Desktop Administrator, CompTIA Network+, ITIL Foundation
• Experience mentoring a Level 1 team
• Arabic language is an advantage (not mandatory)

Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.

We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.