Concierge Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Concierge Supervisor to lead the concierge team and enhance guest experiences. The role requires previous luxury hospitality experience, a service-first attitude, and a deep knowledge of Dubai's offerings. Responsibilities include managing VIP requests, supervising the team, and ensuring service excellence. Candidates must possess excellent communication skills and a flexible schedule. This is a full-time position with a commitment to professional growth and training.

Benefits

Comprehensive training and development programs

Opportunities for growth

Qualifications

• Experience in concierge or guest services role within a luxury hospitality environment.
• Leadership experience is a strong advantage.
• Knowledge of Dubai’s luxury offerings and cultural landscape.
• Excellent communication skills; fluent in English, Arabic is a plus.
• Professional appearance and service-first attitude.

Responsibilities

• Lead day-to-day operations of the concierge team.
• Serve as point of contact for VIP guests and special requests.
• Coordinate transportation, dining, and spa reservations.
• Monitor guest preferences to personalize service.

Skills

Concierge services

Guest experience management

Leadership

Communication skills

Problem-solving

Tools

Microsoft Office

Property management systems (Opera)

Job description

Summary

As Concierge Supervisor at Banyan Tree Dubai you will play a pivotal role in curating authentic intuitive and memorable guest experiences. Guiding the concierge team you’ll oversee the delivery of thoughtful seamless service that reflects our commitment to understated luxury wellbeing and local immersion. This role blends leadership with hands‑on guest interaction ensuring each journey begins and ends with genuine care and excellence.

Key Responsibilities

Guest Experience & Service Delivery

• Lead the day‑to‑day operations of the concierge team ensuring every interaction reflects Banyan Tree's core values of serenity, sustainability and sense of place.
• Serve as a primary point of contact for VIP guests, special requests and high‑profile itineraries.
• Coordinate transportation, dining, spa reservations and bespoke guest experiences with attention to detail and timeliness.
• Offer thoughtful and knowledgeable recommendations on local attractions, events and cultural experiences.
• Monitor and maintain guest preferences to anticipate needs and personalize service.

Team Supervision & Training

• Supervise, coach and support the concierge team ensuring consistent delivery of five‑star service standards.
• Assist in onboarding and training of new colleagues, including brand standards and service etiquette.
• Lead by example in maintaining a calm, gracious and attentive presence at all times.

Operational Excellence

• Coordinate with front office, transportation, bell desk and guest relations to ensure a seamless guest journey.
• Manage guest feedback and resolve issues promptly with professionalism and empathy.
• Monitor work schedules and shift coverage to maintain optimal staffing levels.
• Maintain accurate records for guest requests, bookings and feedback.

Brand & Standards Compliance

• Uphold Banyan Tree's luxury service philosophy through elegant communication, cultural sensitivity and sustainability awareness.
• Ensure alignment with LQA and Forbes service standards.
• Actively participate in daily briefings, training and property initiatives.

Qualifications

• Previous experience in a concierge or guest services role within a luxury hospitality environment; prior leadership experience is a strong advantage.
• In‑depth knowledge of Dubai's luxury offerings, cultural landscape and guest demographics.
• Excellent communication and interpersonal skills; fluent in English (Arabic or another language is a plus).
• Proficient in Microsoft Office and property management systems (e.g., Opera).
• Flexible schedule including weekends, evenings and public holidays.
• Professional appearance, calm demeanor and service‑first attitude.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Remote Work

No

Employment Type

Full‑time