Concierge Agent at Conrad Dubai

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a dedicated Concierge Agent to enhance guest experiences. In this key role, you will be the main contact for guests, assisting with inquiries, providing tailored services, and delivering high-quality customer care. A suitable candidate will have prior experience in similar roles and strong communication skills, along with a solid knowledge of the Dubai area. This position offers the opportunity to work in a dynamic hotel environment focused on customer satisfaction.

Qualifications

• Previous experience in a similar role.
• Excellent grooming standards.
• Ability to respond to a variety of different work situations.

Responsibilities

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Engage with guests and assist in providing tailored experiences.
• Provide information and booking services for guest enquiries.

Skills

Excellent communication skills

Positive attitude

Flexibility

Teamwork

Customer service commitment

Knowledge of Dubai

Job description

A Concierge Agent at ConradDubai serves as a key point of contact for guests throughout their stay providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience.

What will I be doing

A Concierge Agent atConradDubai is performing the following tasks to the highest standards:

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Extend a warm welcome to arriving guests and assist guests upon their departure as required.
• Engage with guests throughout their stay and assist in providing each guest with a tailored guest experience based on their needs and preferences.
• Provide information recommendations and booking services for a wide variety of guest enquiries including city tours theatre tickets restaurant bookings medical services transportation flight bookings etc..
• Process and deliver messages for guests as required.
• Deliver and safely store guest luggage upon their arrival and departure.
• Stay up to date with all hotel services daily VIP arrivals and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Project a professional manner with an emphasis on hospitality and guest service at all times.
• Maintain a clean healthy and safety working area.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

EOE/AA/Disabled/Veterans

What are we looking for

A Concierge Agent at Conrad Dubai is always working on behalf of our guests and working with other team members. To successfully fill this role you should possess the following skills and characteristics:

• Previous experience in a similar role.
• Excellent communication skills (oral and written).
• Positive attitude.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a variety of different work situations.
• Ability to work on your own and as part of a team.
• Solid knowledge about the local area of Dubai and the UAE including attractions activities restaurants entertainment facilities etc..

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in a luxury hotel in Dubai.
• Previous experience working as a Concierge.

What will it be like to work for Conrad Hotels & Resorts

Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!

Required Experience:

Unclear Seniority